Positive aspects: Excellent location. Efficient & friendly service. Breakfast selection was reasonable (fried udon noodles, teochew porridge and dessert kuehs were good). The concierge helped to call for metered taxis (I much prefer metered taxis).
It will be good if the hotel provides an additional vanity set & an additional pair of bathroom slippers for the double room. They provided only one set for the double room.
Bad experience with Devata Spa: We arrived in the morning to make reservations for a 250min spa package at 4pm but was told they were fully booked at 4pm and they offered us 3pm. We were then told to arrive 10-15 mins earlier so that they can prepare us for the spa. When we arrived at 2.45pm, we were told that the spa therapists had not arrived and they had to postpone our spa to 4.30pm. By then, we had made dinner reservations and 4.30pm was too late. They made a few calls and informed us that the therapists were on their way. My husband and I were brought to the room to change at 3.30pm. At 3.50pm, there was still no sign of the therapists and my husband went out to check. We were told again that the therapists were on their way. They finally arrived at slightly past 4pm. (If they had agreed to our initial request to have the spa at 4pm, we could have made better use of the 1 odd hour?) After the spa ended, we went back to our room and it was then that we realised it was only 5.30pm. If we had started a 250min spa at 4pm, it should have ended at 6.30pm? We went back and found out that they logged the time as 3.30pm to 5.30pm. They acknowledged the mistake in the duration of the spa but insisted that we started at 3.30pm. They explained that we brought in at 3.30pm and the time between 3.30pm till the therapists arrived at 4pm+ was to "prepare us for the spa". They then offered to provide "free" 30 mins massage but price reduction was not an option. As for the spa experience, the room was run-down and the towels were dirty (had to request for a change). The Indonesian-style massage was average (for husband) and below average (for me). Never again.
- Official Description (provided by the hotel):
- We are fully renovated and re-branding with a NEW LOOK to serve you better. Experience the refreshing guest room enhancements at GRANDs I HOTEL. Located next to Nagoya Hill Mall, GRANDs I HOTEL is within walking distance to entertainment, local and gourmet cuisine, and shopping mall. ... more less
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- Also Known As:
- i Hotel Batam