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“Very conveniently next to a mall...” 5 of 5 stars
Review of Grand I Hotel

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Grand I Hotel
4.0 of 5 Hotel   |   Jl. Teuku Umar | Bukit Nagoya, Riau Islands Province 29432, Indonesia (Formerly I Hotel)   |  
Hotel amenities
Ranked #13 of 89 Hotels in Batam
Singapore
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Very conveniently next to a mall...”
5 of 5 stars Reviewed November 30, 2011

My family of five stayed at this hotel not once but thrice. Even I recommended my cousins n her family to overnight at I hotel for their weekend getaway. Location conveniently next to Nagoya Hill shopping mall. Our itinerary after check-in we went for sumptious nasi padang lunch. Next we spent our shopping spree at BCS and Kepri mall before nightfall we headed back to Nagoya Hills to dine n shop till we drop. Satisfied yet tired than we walked back to hotel via a newly built path leading to the hotel. No more walking out to the main road dangerously walking against the traffic flow especially at night with dimly lit streets light. The welcome drink was so refreshing after that 45 minutes ferry ride and long Q at the immigration. Not forgetting local guide transfer us one by one (hotel guests) to few different hotel locations before finally we settled in. After check-out at noon, we still can walk over after 10am to do our last minute shopping at the mall right next door. Breakfast at the hotel with a variety of food good enough to last until lunchtime. I luv the big double bed and the room very spacious. Only disappoinment for the third time I requested a connecting room for my family of five so far we never get. Even though my request was not met but I will still come back to I hotel and keep trying.....

Room Tip: Deluxe rooms facing the pool but higher floors nice view.
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank SingaporeCatlover88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    75
    169
    48
    8
    5
See reviews for
67
66
8
72
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed November 27, 2011

This is the second time staying in i Hotel. Hotel is located just 5 minutes walking distance to Nagoya Hill shopping area.
There is a back door which leads to Nagoya Hill shopping area. Staff are friendly and they provide good and fast service in bringing in extra towels, bed etc.
What I like most is the cleanliness of the rooms and bathroom.
Overall, a good hotel at a good location.

  • Stayed November 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pinkmartini88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed November 26, 2011

Recently stay here for business as a long term guest and loved the atmosphere and customer service from the friendly stay. I would thoroughly recommend this hotel to anyone staying for business or for a short holiday with family.
To start with, you are greeted with a welcome drink upon arrival and within minutes you are wisked to your room with complimentary mini-bar. I stayed in a superior room which for one person was by far spacious enough. The decor was modern contemporary and airconditioning was clean and without the usual damp smell that most other hotels have. The gym equiped with the latest exercise machines and has a regular crowd on weekdays. The weekends are quiet though and the heated spa is great treat after a workout. The hotel restaurant, Cinnamon Cafe was good but unfortunately not the finest dining in Batam. However, ihotel is a short walk (2min) to Nagoya Hill shopping centre and gives you unlimited choice for restaurants, cafes and specialty stores. A couple of my favs were J-Co (cafe), Citra Pempek (Indonesian Cusine) and Matahari's (department store). I found the hotel relatively uncrowded at most times, meaning you could enjoy the facilities and not be hassled by other guests. I throughly recommend the cocktail party that occurs once a month for long term guests. The staff at the hotel really make you feel welcome and by the end of my stay got to know some of the staff by name. I would like to highly praise Ferdi, Eva, and Joko for their great service during my stay.

Room Tip: Long term guests are invited to the monthly cocktail party. I recommend attending.
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank global-city
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 30, 2011

We booked 2 rooms and requested for connecting rooms. Hotel check-in was fast and staffs were polite. Drinks were served upon check-in.
The hotel location was great! I hotel is only a short 5mins walk from Nagoya Hill Shopping Mall.
Room is clean and spacious. The air-con in one of the room was not working and the technician came right after we had called the service desk.
We asked the receptionist to assist us to call our tour guide to inquire about our returns ferry. The receptionist was friendly and polite.
Overall, it had been a pleasant stay. Service was awesome.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sugar1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 27, 2011

We booked 3 Deluxe rooms via their website(www.ihotelbatam.com) for 2 nights on 23-25 Oct 2011. As requested by us (6 adults and 2 young kids), they gave us the rooms next to each other.

On top of the reviews and suggestions given by all Tripadvisors, we would like to add the followings:-
(1) A deposit is required during check-in. It can be paid by cash or credit card.
(2) Their Deluxe Rooms do not have twin or separate beds. They come with a King-sized bed.(3) Non-smoking rooms are available on 6 and 7 floors only.
(4) There is a shortcut at the back of Hotel. It is a newly-constructed concrete pavement. Just a 3-min walk from here to Nagoya Hill Shopping Mall.
(5) No complimentary hotel transfer. 10-min Drive from Batam Centre Ferry Terminal to the hotel.
(6) No Handheld Shower for showering young children.

We had a pleasant stay and this Hotel is recommended if you like shopping at Nagoya Hill Shopping Mall.

Room Tip: Rooms facing pool view. Ask hotel staff to show you the shortcut to Nagoya Hill Shopping Mall.
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
6 Thank ChoaCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 16, 2011

Stayed for a night.awesome. Clean & cosy rooms. Bellboy & guards friendly, a few receptionist are friendly. Security checks for safety. Overall, worth the money & awesome stay here! Keep up! I'll return for sure! :)

  • Stayed October 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Jooleeyanaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 27, 2011

I was there from 18th-19th Sept and was impressed with the excellent service from the front desk staff who lived up to the "Service with a Smile". It was my first time at this hotel, and was initially afraid of the smokey ambience as read previously in other reviews here, but was relieved my worries were unfounded.

Was particularly impressed with the birthday cake I ordered for my boy friend. It was so nicely made, although the one we chose was "normal" chocolate flavour (it was generously decorated with grapes, cherries, peach slices) and it was so huge, (that was the smallest available size at the hotel) and is definitely much more worth than buying from shopping malls as it's freshly made by the hotel chef upon request :)

Was particularly impressed with the clean bathrooms. No mould spotted.

The minor downsides were the dull musky air upon entering the room. And a stain was seen on the bedsheet. Next feedback might not be directly related to the hotel, but the back connecting pathway from the hotel to the nearby Nagoya Hill Shopping Mall, there's a slope that is extremely slippery during wet weather. My boyfriend slipped and fell on his butt. Luckily he wasn't hurt. I hope the relevant authorities will look into the safetyness of this slippery slope pavement as this is the only shortcut to the shopping mall and one definitely will need to walk past this slope.

Once again, thanks for the pleasant stay.

  • Stayed September 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank YP_0911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand I Hotel

Property: Grand I Hotel
Address: Jl. Teuku Umar | Bukit Nagoya, Riau Islands Province 29432, Indonesia (Formerly I Hotel)
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Batam
#10 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand I Hotel 4*
Number of rooms: 165
Official Description (provided by the hotel):
We are fully renovated and re-branding with a NEW LOOK to serve you better. Experience the refreshing guest room enhancements at GRAND I HOTEL. Located next to Nagoya Hill Mall, GRAND I HOTEL is within walking distance to entertainment, local and gourmet cuisine, and shopping mall. ... more   less 
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Also Known As:
i Hotel Batam

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