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“1 Night Stay” 3 of 5 stars
Review of Pacific Palace Hotel

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Pacific Palace Hotel
Ranked #35 of 90 Hotels in Batam
Singapore, null, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“1 Night Stay”
3 of 5 stars Reviewed June 9, 2014

Hotel is quite good, but unfortunately location is not so convenience. Room are quite big with a standard bathroom facilities. Wifi only available in he lobby area & Only serve LAN in room. Breakfast choice also limited.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank LawMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    20
    56
    49
    15
    13
See reviews for
24
35
9
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 14, 2014

Managed to get a reservations at this hotel. I had seen photos of this hotel and wanted to know whether what I saw in photos was truly the real thing. The hotel is shaped like a ship but instead of being in the sea or on water it is on dry land. My cabin (superior room with queen size bed) overlooked the swimming pool.

The service especially at the Reception was very poor. A deposit was requested because of the mini bar. The deposit was suppose to be S$50 but as I had no change I handed over a S$100 and they took that as a deposit and mentioned they had no change. That is totally not true as there were others in our tour group that also had to put down a deposit. When we went to our room we realised that the mini bar was locked. I went down to the Reception in the way out to dinner to let them know that the mini bar was locked. The person at Reception looked at me and went into the system and said "Your booking is through Travel Agent. We do not unlock the mini bar because of that." I then asked him why then I had to put a deposit. He was not happy that I did not accept his explanation. I then requested that he return me the S$100. When I said that he quickly told me that he will get housekeeping to unlock the mini bar. If you do decide to stay there, please ask them to clarify what the deposit is for.

Room Tip: The cabin rooms overlooking the swimming pool is nice but may be noisy for some. Kids swimming but...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
6 Thank GraceY994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 6, 2014 via mobile

For me,the hotel was average only.the service was ok,first night at there I was told the receptionist I want to make a change for my room to superior,they don't allowed us until we ask to call the manager,eventho I was tell them I want to pay extra..the wifi at hotel are really sucks..only available at the lobby,also very hard the get the connection..Hope hotel management can do something.overrall the view at the hotel are really nice.

Stayed April 2014
Helpful?
2 Thank Nh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 1, 2014

My friends & I have been staying at the Pacific Palace every 2 - 3 months in a year since 2012. Our main purpose to Batam is to have our massage at the hotel.

After lapsing for a year, we went recently on 29 March 2014 but no rooms were available hence, we stayed at the opposite hotel, Novotel, but still patronized Pacific Palace Spa for the full body and shoulder massage.

The usual experienced masseurs were no longer working there and we were a little disappointed with both massages this time round. We didn't feel as relieved as before but the body scrub was good. The massage in the past were much better.

Looks like we will have to try out other spa during our next visit to Batam, don't think we will go back to Pacific Palace Hotel. However, based on past experience staying at the hotel, it is still worthwhile.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank shirleytangcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 8, 2014 via mobile

This hotel charge everything in full byt their service is so poor and they send their extra bed after 12hr later..requested at 12pm and item send at 12 midnight..how ridiculous this place could be..zero check in here again. TRULY DISSAPOINTED...

Stayed February 2014, traveled with friends
Helpful?
5 Thank Sasha O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Batam hotels

Singapore
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed January 19, 2014

For me everything was ok...
been here many times already but this my first time to write review in here...
first about breakfast and room was nice...i like it..
but i was disappointed about dim sum buffet on sunday..
the fried wanton and the vietnam spring roll the smell is like a bit fusty or the skin is not fresh...
and i was ask the supervisor also..and they said the taste is right like this...
but i told them, everytime i go batam and stay here always eat the dim sum..
the taste different...

now i thinking about your staff service on golden palace...
and your quality of food...

i went to spa with my friends, and was amazing...thumbs up for spa....will go there again :)

  • Stayed December 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
5 Thank Lee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore River, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 13, 2014

Brought 45pax of friends and residents on two trips to Batam, and 260pax again, on the third trips. On two occassions (during our first two trips), we stayed at the Pacific Palace Hotel, known to many of the guests as the "Cruise" Hotel, and at the Golden View on our last. The Pacific Palace Hotel, was favourite choice, to the many whom had been, on twice and stayed at the two different hotels. Rooms were more spacious and larger at the Pacific Palace Hotel, quieter and check-in was fast and no hassle. Nice and spacious toilet, but no long bath compared to the Golden View, anyway!, our programme were tight and there is no time for us to make use of. There are food stalls or hawker huts at the back of the hotel, compared to only Room Service at the Golden View. Karaoke place at Golden View are much better than Pacific Palace Hotel. Front desk are friendly and helpful at Pacific Palace Hotel. Ballroom at Pacific Palace is more classy with a nice view on the roof top. Staff at waiting during breakfast are helpful and freindly too. We are going back to Batam for the forth time and will definately consider the Pacific Palace Hotel again.

Room Tip: The higher the better, as there are live band on the lounge at the lobby and a disco at the lower le...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TingChungHua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Palace Hotel

Property: Pacific Palace Hotel
Address: Jln. Duyung, Riau Islands Province 29453, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#22 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam

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