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“Fantastic hotel” 5 of 5 stars
Review of Pacific Palace Hotel

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Pacific Palace Hotel
Ranked #35 of 90 Hotels in Batam
Singapore, null, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic hotel”
5 of 5 stars Reviewed January 27, 2013

Loved the place. Staff was very friendly, hotel was very clean, neat and well furnished. Stayed two nights in a superior room, loved the huge bathroom. It was the most spacious bathroom i ever encountered in a hotel and marble-tiled everywhere. Overall a very good experience.

Room Tip: The fishing village view is really nice, and try to get a room on the 8th (top) floor
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Xiuyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    20
    56
    49
    15
    13
See reviews for
24
35
9
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 20, 2013

Pros:
- Clean
- Spacious
- Big swimming pool and spa
- Cruise-like feel
- Security : Lift requires room access card to access your floor
- Near Harbourbay Mall and Ferry Terminal
- Ample space for breakfast! haha maybe i woke up late??
- Good Taxi service!

Cons:
- A bit slow housekeeping
- No ironing board upon request, but stated that they had it in room.
- Bathe halfway no more hot water.. brrrr....
- Windows are not able to open, thus unable to ventilate.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Yihanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 14, 2013

Stayed for a night with extended family on 5 Jan 2013 (Sat). Hotel is in a quiet area opposite Hotel Novotel. Checked in close to evening and was told that they can only allocate 1, instead of 4, non smoking room to us and this is only after we said we had young children with us. Parents and siblings had to make do with stale smelling corridors and rooms on the 5th floor. The welcome drink given to guests during check in was refreshing but you might feel embarrassed to ask the attendant for more. My non smoking room on the 7th floor overseeing the swimming pool was of a decent size and still comfortable to walk around even with a rollaway bed but furnishings (especially wardrobe) were rather poorly maintained and the dirt and stains on the door of the mini bar was very gross. Housekeeping was prompt. Dim sum buffet dinner at the Chinese restaurant was value for money at IDR60,000 (i.e. less than SGD10). The selection and quality of food at the dim sum and breakfast buffet were decent but we were put off by smokers at the breakfast restaurant. Family had fun at the swimming pool in the morning. Staff were helpful at the restaurants but I was upset that the front desk simply and unapologetically said the hotel was full and didn’t give us the non smoking rooms we requested.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank MFnFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 30, 2012

Hi all. My family n I had just return frm a short christmas getaway to Batam. Staying in the Pacific Palace was great. We felt comfortable... The staff was helpful...curteous..always smiling...
The rooms are clean...spacious... Breakfast spread was great... What more can I ask for...
Walking distance to various malls...food outlets.... Will definately go there again in d future.

Room Tip: My room at the higher floor was cold enough even when the ac is turned off.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jonafiz59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 27, 2012

Good hotel to stay in....check in fm 24/12/2012-26/12/2012...the front desk was very polite.. we also get free orange juice while waiting for our room...the layout of the hotel was simple n good....the room was big and clean when we enter....only the water heater was not that good..the water was hot when u open then after a while the water will become cold....the hotel taxi was quite expensive if you only go 2 pax...if u go in a big group then it was worth...the hotel also quite close to BCS n Nagoya....veri hapi 2 stay at the hotel n hopefully they will kip up thier gd work n service...will stay der again if i go 2 batam....

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Neofidin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2012

Booked 2 superior double bed rooms. Rooms and toilets were very big and comfortable, but shower water not hot. Brrrr. Service at hotel lobby was good - friendly staff who gave us orange juice while we waited for our room keys. Breakfast buffet was also not bad - wide selection of food. Nice swimming pool suitable for families. The decor of the hotel is grand and pleasing to the eye :) The hotel is about 10 minutes taxi ride away from Nagoya Hill Shopping Mall :) Overall, would say that this is a good place to stay in! :)

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Squareface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 2, 2012

This hotel is in a very convinient location and is a good property - never mind the garish paint in the lobby! The rooms are large and spacious with good clean toilets. The bed is confortable and the linen decent. The rates are also reasonable.Wifi available in lobby alone.

However, they just dont understand the meaning of room service.Ask for anything from the room and wait till you die! If you are one of those on business there and dont need much from room service then this is a reasonable place to stay. Pluses are a live band in the lobby every evening, disco attached to hotel, a food court for sea food next doors etc.,

Room Tip: Take a room that overlooks the lobby. You can then use wifi from the balcony and watch the world go...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank consulramesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Palace Hotel

Property: Pacific Palace Hotel
Address: Jln. Duyung, Riau Islands Province 29453, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#22 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam

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