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“Gaudy but functional..” 3 of 5 stars
Review of Pacific Palace Hotel

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Pacific Palace Hotel
3.5 of 5 Hotel   |   Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #31 of 86 Hotels in Batam
Singapore
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Gaudy but functional..”
3 of 5 stars Reviewed November 12, 2012

The entire place has an aqua-centric theme: from bellhops with marine uniforms to waiters having navy garb, this place seems to glorify anything that's related to water or the sea. Check out the huge statue of Neptune at the lobby. There is only so much gaudiness that one can take. Nevertheless its a decent functional hotel providing sufficient comfort for tired shoppers or weekend trippers. Like many places in Batam, this place certainly needs some maintenance care. It's really a good place if you are not fussy about needing everything to work 100%. Party goers and revelers wouldn't mind this place as there's a seriously LOUD disco downstairs that reaches out even to those at the upper floor. Overall, if the price is right, go for it.

Room Tip: Go for the higher floor if you mind the music from the disco
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank brotherbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

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singapore
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 29, 2012

i was there on 27/10/2012 n my booking was thru agoda. i book 5 rooms n 2 rooms i asked for a connecting room as i was wit children below 12 yrs n my maid.Agoda email tat my requested was done. when i chk in, d front desk told me there was no interconnecting room available. the bed was a king size bed but it was a queen size bed n if u're having 2 children, u have to squeeze to sleep.i hv to order another bed which cost me 350'000 rupiah.which i find it stupid. room was bed so y cant there be another single bed been placed. swimming pool is under renovation.at least u sld hv inform us early wen making booking to avoid d extra luggage.Spa area. after making confirmation of massage the front desk can simply give d booking to another person n tell me tat i did not confirm d massage.wat d hell is all tis.i travel with 21 ppl n was very upset wit everything.especially d services.i will not travel or recommend this hotel to anyone.overall it juz spoilt my trip there.....

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank fatimahbanu80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 11, 2012

i love the dim sum at pacific palace hotel. But how come the lobby looks so dark at night. It reminds me of gothic horror movie. Can the management actually brighten the hotel lobby and put some nice music.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Service
Helpful?
2 Thank SGGalz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed October 3, 2012

Nice hotel, I spend two days on business trip here and found the hotel amazing. Me personally did not have any bad experience with this place and certainly will stay here again when I visit Batam for another reason.
Nice place!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JulianneRenfold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore River, Singapore
Level Contributor
119 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed October 1, 2012

got to this hotel from the groupon offer. the initial impression on internet pictures was very impressive of a ship. the real image was not as what was expected to be as at this point of time, the hotel's swimming pool was undergoing renovation hence lost some of its attractiveness...

room stardard was ok and spacious for 2 persons. lobby area was abundant that should utilize more for better purposes. breakfast was offered with a wide spread of indonesian dishes, cakes and toasts, not bad but recreation wise, not much you can do... the nearest shopping mall is about 8 mins by taxi as its surrounding has nothing to offer...

usually goes for resort hotels and will probably go back for resorts relaxation for such getaways.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank gecko_cheeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed September 26, 2012

The hotel lobby is spacious and clean and staff are generally friendly. Upon my check in at the reception counter, I was told by the staff that she could not accede to my request to have a non smoking room even though I made prior request for one. She sounded apologetic and consulted her supervisor several times before repeating to me politely that non smoking rooms were not available. However, she did ask me to wait for 10 minutes so that housekeeping team can do a fragrance spray on the carpet to eliminate the smell of cigarette. The entire check in process was pleasant even though I did not get what I had requested for. The tacfulness of staff was evident. The room is small but with an oversized balcony. Bed appears to be too soft and uncomfortable. LCD TV is big with many channels. Toilet looks clean but upon closer inspection, I could see water stain on the shower curtain. The view from the room is stunning - overlooking the sea. The selling point of Pacific Palace Hotel is the design. The hotel is built to look like a cruise. The interior design looks like a cruise and all staff wear sailor uniform! It is a shame to have very limited amenities in the hotel itself. Although there are disco bar and coffee house with live band, these places do not look inviting at all. There is free wifi at the lobby and internet access is available in the room with cable. Housekeeping service is prompt when I requested for iron with board and staff was genuinely appreciative when I tipped him. In summary, this hotel is worth the money to spend a night or two with your loved one if you are looking for serenity and privacy.

Room Tip: Request for a balcony room with exterior view. Some rooms come with balcony but when you open the sl...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank lkyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 31, 2012

This is the first time i am staying in Pacific Palace Hotel and i am more than satisfied with the hotel. The service offered was great, excellent housekeeping service and their staffs were in all smiles when attending to us. There was once that the lamp beside my bed was not working and so i wrote a small note 'Lamp Faulty' before i left the hotel. After i returned, they sent their staff to fix the lamp. I was really amazed with their service, taking the initiative in knowing their guest's needs. Amenities & facilities offered in the hotel such as the gym & swimming pool, spa & massage as well as the discotheque were very useful in keeping guests occupied when resting at the hotel. Everything is right at your doorstep, very. very.. very convenient for the guests. My friends and i went for the massage since the hotel offered us free vouchers and we didn't want to waste it. It was soo gooodd, even better than the one i had in 'Spa Secrets' and the massage ladies were kind & polite. Personally, i enjoyed my night at their discotheque. They offered good house music and their disco was really big & spacious. My friends and i booked a room in the disco and had so much fun, didn't realise the time was already 5am until we left for our rest. Overall, this hotel is great with their facilities, one of the best hotel i ever stayed in batam!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank d3a7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Palace Hotel

Address: Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#18 Spa Hotel in Batam
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Pacific Palace Hotel 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The uniquely ship building with the Greek mythology interior design is now standing and determined to offer world class facilities and services. Hotel is just 5 minutes from Harbourbay ferry terminal and 35 minutes from Hang Nadim International Airport, with an easy access to major shopping area. With large grounds, totaling 11 hectares, in central business area, Pacific Palace Hotel features 180 Guestrooms with 61 Superior rooms, 57 Deluxe rooms, 44 Executive rooms, 17 Suites and 1 Presidential Suites to offer different living experience to support your business and your family trip. ... more   less 
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Also Known As:
Pacific Palace Batam
Pacific Palace Hotel Batam

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