We stayed here for four nights (originally planed were two nights). Their staff is exceptionally friendly, courteous and helpful! The rooms are also really clean and really well equipped. Best level of customer service and experience sofar in Asia. For example: We complained after the first night, that our shower was leaking. Later that day when we were back we got a call from the front office (through the app -> if you book through the app you get 10% discount!) if it would be ok if someone from the maintenance team would come up to our room to fix it. We said yes and after 2min the guy was there and fixed it. Another example: They even helped us to top up our cellphone with data and so on (laundry service within 24h...).
If we stay again in Surabaya we will be back!More
- Free Wifi
- Free parking
- Visit hotel website