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“Very Nice Hotel”

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Zoom Hotel Jemursari
Ranked #60 of 139 Hotels in Surabaya
Reviewed July 3, 2014

This new hotel service me nicely. Location is near to airport and center of surabaya as well. The room quite clean and the staff very friendly. the lobby design is unique. Zoom hotel could be my next choice if i want to stay at Surabaya.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Andreas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duty_mgr_zjs, Manajemen ZOOM Hotel Jemusari Surabaya at Zoom Hotel Jemursari, responded to this reviewResponded July 10, 2014
Google Translation

Kepada Yang Terhormat Bapak Andreas,

Terima kasih banyak atas masukan yang sangat positif menjadikan motivasi bagi kami untuk selalu memberikan yang terbaik dan memilih ZOOM Hotel Jemursari sebagai tempat bapak menginap di Surabaya, kami akan dengan senang hati untuk menyambut bapak kembali di ZOOM Hotel Jemursari apabila bapak akan berkunjung ke Surabaya dikesempatan yang akan datang.

Terima kasih,

Hormat Kami,
Manajemen ZOOM Hotel Jemusari Surabaya

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91 - 97 of 223 reviews

Reviewed June 9, 2014

Room is not worthty, there's cobwebs on the wall. Breakfast is too simple, no appetiser and dessert. There's no explanation about breakfast time, facilities & asking about detail guest expectation from reception staff

  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 979bams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duty_mgr_zjs, IT Advisor at Zoom Hotel Jemursari, responded to this reviewResponded June 18, 2014

Dear Tripadadvisor id "979bams",

Thank you for choosing Zoom Jemursari Surabaya as your place to stay at Surabaya. We sincerely sure that for the next time you will get the excellence service during your stay with us.

We do apologize for the inconvenience condition while you stayed in Zoom Hotel.

We believe your comments will be best suggestion for us to improve our service in the future.

Thank You

Agung Murdoyo
IT Advisor

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Reviewed June 4, 2014 via mobile

At the time of our visit they had only been open 1-2 months and it showed. Which is to say: Fitness room not finished, one lift out of order, but everything else was gleaming new and the young team full of enthusiasm.

At times the lack of experience showed, but they could not do enough for us. Among other things they answered many questions about the area, said to call if we needed a taxi while in the city and cooked scrambled eggs specially when my girlfriend mentioned there were no eggs on the buffet.

Not a huge choice at breakfast, but for under €30/night for 2 the stay was very satisfactory. I cannot imagine they can keep up this level of service, but I hope they try!

Stayed: June 2014, traveled as a couple
1  Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
duty_mgr_zjs, ZOOM Hotel Jemursari Management at Zoom Hotel Jemursari, responded to this reviewResponded July 10, 2014

Dear Mr. John,

First of all, we would like to say thank you and really appreciate for choosing ZOOM Hotel Jemursari Surabaya as your second home to stay. We do apologize for the inconvenience caused of our service and during your breakfast. Your valued feedback is important for us and we will ensure that our standard there. We are expecting you to come again and give you a better service and give you enjoy experience.

Thank you,

Regards
ZOOM Hotel Jemursari Management

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Reviewed 5 weeks ago via mobile
Google Translation

Stayed: January 2018, traveled with family
Thank intanksri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayu l, Public Relations Manager at Zoom Hotel Jemursari, responded to this reviewResponded 4 weeks ago
Google Translation

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Reviewed January 18, 2018 via mobile
Google Translation

Stayed: January 2018, traveled on business
Thank Willie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayu l, Guest Relations Manager at Zoom Hotel Jemursari, responded to this reviewResponded 4 weeks ago
Google Translation

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Reviewed January 8, 2018 via mobile
Google Translation

Stayed: January 2018, traveled on business
Thank mochamad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayu l, Guest Relations Manager at Zoom Hotel Jemursari, responded to this reviewResponded January 16, 2018
Google Translation

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Reviewed July 24, 2017 via mobile
Google Translation

Stayed: July 2017, traveled with family
Thank Muhammad N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayu l, Guest Relations Manager at Zoom Hotel Jemursari, responded to this reviewResponded July 30, 2017
Google Translation

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Additional Information about Zoom Hotel Jemursari

Address: Jl. Jemur Sari no. 109 B-C, Surabaya 60237, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#34 Spa Hotel in Surabaya
Price Range: $22 - $31 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Zoom Hotel Jemursari 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Zoom Hotel Jemursari Surabaya, Java

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