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“very Good for the price you pay” 4 of 5 bubbles
Review of Narita Hotel Surabaya

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Narita Hotel Surabaya
Ranked #79 of 129 Hotels in Surabaya
makassar
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“very Good for the price you pay”
4 of 5 bubbles Reviewed July 13, 2012

I've stayed twice at narita hotel and spent few night with family. it was a nice hotel, reasonable price, clean and spacious room.
the service was nice and prompt, they serve very simple breakfast: nasi goreng (fried rice), if you don't like the menu, don't worry. just a step outdoor you'll find the best "pecel" in surabaya, Pecel Bu Kus. javaness traditional food, very delicious, fresh, and comes with very low price ( pecel is not recommended for those who have allergy for peanuts) but they serve other menu, which is also very delicious.
narita hotel located at one of the main road, very easy to find, tell the taxi driver then they will recognize it instantly.
its about 20-30 min drive from juanda airport, 20 min from tunjungan plaza, 15 min to galaxy mall. (all depend on traffic, but surabaya not as crowded as jakarta, it has much better n reliable traffic, not something to worry about)

Room Tip: just a step outdoor you'll find the best "pecel" in surabaya, Pecel Bu Kus. javaness t...
See more room tips
  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank vitruvian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    4
    20
    26
    1
    0
See reviews for
14
1
5
16
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Russian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 22, 2012

narita surabaya?big dissapppointed for me cz services and some employees
not well trained to serve customer.far from 3 stars hotels
standart.i didnt get my questions answered well and pollite by the receptionist.i dont recommend this hotel..

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank fukyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed December 28, 2011

This hotel is in the middle of everything, price is in the middle range (US$ 50ish depending on the timing), so is the service, the room quality, restaurant selection etc. If you are not looking for any fancy hotel with the basic services, this is your hotel. The music that they play in the lobby can be quite loud when you get the lower floor, so if you want to rest, ask for upper floors. If you want to join in, ask for the lower floor. Another thing to mention is the location, which is slightly off the city center. The street where the hotel is located is filled with fruit sellers, so if you are into fruit, this is good. Be sure to haggle too!

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Lord_Lorenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed October 2, 2009

One major disappoinment is, it doesn't have a swimming pool! But the management seems doing their best in the area of:
-Room: all rooms are spacious. The different between a lowest price room and a higher one, is interior detail, but the rooms size are just the same (also the lowest ones are located on higher floor).
-Services: almost all staff are friendly and helpful. Not all of them serves fast though.
-Interior design: they put some effort to make the overall building looks nice (color, space, amenities);
-Cleanliness: everywhere is clean by Indonesia standard.
-Food: it was well served with taste ranges from OK to great. Food price is reasonable.
-Free wifi at room and free computer+wifi at lobby, though some friends complained about slow speed. Oh you can also get free popcorn at lobby (aren't they nice?).

Room rates started from Rp 200.000 (USD 20). No breakfast included, but you can eat at restaurant or order room service as much as USD 3 for an American/Continental/Indonesian breakfast with tea or coffee, and mixed fresh fruit.

This hotel is about 20-30 minutes away from popular shopping/business district, and 15-30 min. away to Juanda airport. Taxi fare from airport was around Rp 70.000 (USD 7) There is also a small restaurant sells Javanese dishes called "Pecel Bu Kus" (good food) - only 3 min. walk; and fruit sellers are just in front of the hotel.

Definitely will go back!

  • Stayed November 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank taveshala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed April 6, 2006

There was a excellent service in narita hotel, and its not just about the price is low but the architecture, the javanese song that played, cleanliness and very javanese type of decoration, makes me want to comeback everytime. so i think Narita have a very potential and attractive facilities. I am sure most guests feel the same way

  • Stayed April 2003
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Narita Hotel Surabaya

Property: Narita Hotel Surabaya
Address: Jln. Barata Jaya 57-59, Surabaya 60284, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa
Hotel Style:
#35 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Narita Hotel Surabaya 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Narita Hotel Surabaya Java

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