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“Room No 900 great view from the corner”
Review of The Alana Surabaya

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The Alana Surabaya
Ranked #14 of 136 Hotels in Surabaya
Certificate of Excellence
Reviewed June 1, 2014

i booked the the alana's hotel from internet, when I got to the front door , the room was open and apparently exhausted cleaned , then I looked inside , and its atmosphere is very comfortable , the rooms are spacious and clean , wooden floors and modern furniture design gives comfortable nuance rooms plus a very strategic position and the glass surrounded the room looks the room wide, i can see graha pena building, jatim expo and the city from my room, 40" Sony LCD TV add to the completeness of the room , the room also features a minibar in which there are some soft drinks , there is also a snack over the table . for visitors which requires a work table , also provided in the rooms complete with free wireless internet access.
when i sleep, suddenly heard loud rock music outside the hotel and it's 4 am in the morning, I check outside its not from the hotels but from the edge of the street, there is the preparation of live music events in the next day. mean while for facilities , indoor swimming pool in 5th floor, There's a sign said Don't Dive in the pool , while the breakfast is average , i try the nasi goreng bawang , tumis kentang ,sosis kacang merah and kwetiauw.
the parking lot not big enough ,when you park the car inside the building is a very uncomfortable and cramped. but overal i really enjoyed to stay in this hotel.

Room Tip: large and spacious room, with affordable price
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  • Stayed: May 2014, traveled as a couple
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Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 - 242 of 453 reviews

Reviewed June 1, 2014

I stayed only one night in this hotel in the beginning of March 2014, but I already got a great experience of staying. The room is good, clean and very comfortable. The room service is also excellent, the staffs are friendly and helpful. The food for breakfast is good and offer various food. I will surely recommend this hotel and will be back to stay here again once I visit Surabaya.

  • Stayed: March 2014, traveled on business
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1  Thank mommydelisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

Stay in The Alana Surabaya, the atmosphere is very comfortable, Big screen TV, Free WiFi high speed access, Free Sauna and GYM, Good service and friendly employees. not too far from the Juanda airport , easy access to find transportation.

  • Stayed: April 2014, traveled with friends
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Thank Rizqi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

i booked this hotel fully expecting a small room and limited options. i was so wrong. this is an excellent hotel. room is comfortable, good view out of the deluxe rooms. internet is free and good speed.

i will surely stay here if i come to Surabaya again.

5 star value for money.

1  Thank gontadu
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 25, 2014

Stayed for 2 nights on March 2014 for a business trip.

I had to wait for almost 1 hour upon check in because I arrived at 10 am and requested for an early check in. Got served a cold welcome drink while waiting.

Room size was adequate for 2 people, with enough space for 1 big luggage and 1 smaller luggage. Bed was comfortable, but the size of the single bed (I stayed in a twin room) was quite small and would be very uncomfortable for someone tall and with bigger frame.

There was no wardrobe, only an open space with hangers to hang my clothes.

Bathroom was of adequate size, 2 shower-heads (fixed and loose) with strong water and hot water was quick. The bathroom had glass partition overlooking the room, so this would be a bit uncomfortable if you stay with a friend (but there was a rollover shade to cover the glass). The shower area was partially open so when you shower sometimes water would get sprayed or overflowed to the bathroom floor near the door/sink.
The were very few towels provided, only bath towel and hand towels (no robe, no face towels), and there was only 1 bathmat, so I had to drag it here and there (near the shower area, under the sink, near the toilet) and it got wet very quickly.

Lighting was okay, soundproofing was okay, big LCD TV with many international cable channels.

Air conditioner had a separate switch and had to be switched on manually, as it did not turn on automatically as I inserted the room key. AC was cold.

Breakfast had limited spread and mediocre taste. No fresh fruit juice, and very limited selection of breads (white and wheat), with only butter and jam (orange and pineapple) and no cheese or cold cuts. The Indonesian/Asian spread that I tasted was okay (meatballs soup and fried rice). Quite disappointing considering this is a 4-star hotel.

If you want to be closer to the airport, this hotel is a good choice, as it will save you 20-30 minutes compared to if you stayed in the city centre. Going everywhere will require you to take a taxi, as the surrounding area had nothing to offer apart from a KFC just across the hotel and a low-end shopping mall about 20 minutes walking.

An okay choice for a short business trip in Surabaya if your appointments are mostly in the outer parts of Surabaya.

  • Stayed: March 2014, traveled on business
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1  Thank indarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

first time visit to the alana hotel Best Service and Best Hotel Facilities as the guest room ,Fitness centre, swimming pool , spa , free Wifi, free Mini Bar , free well come Drink , Ice cream , good performance Bar and Lounge ,I'am very enjoy with the food many variant at restaurant nice and smart all staff, and I'am happy can stay for two night because execellent experiance .

  • Stayed: March 2014
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1  Thank nitadjafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2014

This hotel is located on the south side of Surabaya (Ketintang area) so it is not far from the airport. The huge Royal Plaza mall is just a few minutes away. The only issue during my visit was a construction done on the main road which affected traffic flow. The room is spacious, the bathroom is really amazing with huge shower area. Great amenities. There is a nice restaurant on the mezzanine level with attentive staff and the food was excellent. The front desk staff and the bell boys are all helpful and friendly, a nice change from most staff in USA based hotels. You have to try the gym and swimming pool, definitely worth a visit. I definitely will be back.

Room Tip: Better to use taxi or car service since traffic in that area was quite rough with the construction g...
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  • Stayed: October 2013, traveled with family
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2  Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Alana Surabaya

Address: Jl. Ketintang Baru no. 10-12, Surabaya 60231, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#11 Spa Hotel in Surabaya
#12 Luxury Hotel in Surabaya
Price Range: $45 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Alana Surabaya 4*
Number of rooms: 162
Official Description (provided by the hotel):
The Alana Surabaya is four star hotel, blends design, pleasure and comfort. Less than 20 minutes from Juanda International Airport and close to the city's main business areas. Close proximity to Jatim International Exhibition Center, shopping center and the toll road to Sidoarjo and Gresik. Enjoy your stay either for business or leisure, at our spacious rooms and suites with contemporary elegance design, available with free high speed Internet access. Wellness Center and Spa, Indoor Pool & Bar, Lounge, and Coffee Shop, with delightful Indonesian, Asian, and Western menu, ready to ensure you to get a pleasant experience stay with us. ... more   less 
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Also Known As:
The Alana Surabaya Java

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