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Garden Palace Hotel
Ranked #49 of 134 Hotels in Surabaya
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Okay”
Reviewed January 8, 2014

Everything is quite okay. But few poins need to be fixed. Like the parking area. That time had 2 events on the hotel so the parking very full. But they should prioritize hotel guest. My dad had to turn around few times to find parking. And second point is the food in breakfast. The served many types of food that is the good point. The bad one is all the food is have no taste. That is what i think.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miyu_lin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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270 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
Jakarta
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 6, 2014

1st stay at this hotel was 20 years ago, then I always stay here when visiting Surabaya. I stayed there last week with my family. They have renovated the room, it's a very nice room, modern, clean n' huge. My daughter has her own place on the sofa bed. The wall is not sound proof, I can hear people talking in the aisle and from the next room. On weekend, I can hear loud music from the cafe outside.
The lobby area is good but they need to put more chairs for the guest who is waiting at the lobby area.
I like the breakfast, many choices of the food, love the interior. The restaurant price is not very expensive for a 4 stars hotel and the food is taste good.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geulisJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denpasar, Indonesia
Level 5 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 22, 2013

The hotel is pretty old style.
Food was so so, expensive for its taste, including the Indonesian food.
The location is good. Walking distance to shopping centers.
No place for children to play. Not recommended for family.

Room Tip: Do not eat in the hotel, except for breakfast.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank putu_eka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
perth
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 5, 2013 via mobile

Stayed there for a couple of days booking online. When I checked in they remembered me and advised that on the weekend it was cheaper to call them direct for weekend specials restaurant has got good food the chinese is great rooms r renovated new aircon can do with a change staff r great location in the city center will certainly stay again

Stayed November 2013, traveled solo
Helpful?
Thank Aldhie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level 1 Contributor
1 review
Reviewed December 3, 2013

I love this hotel, i was 2 time and i was very good and comfortable i advice to everyone go it, the personals are very nice and kind ^^ the room are very big with a big bathroom too!!! is good for everyone even for marriage or for honeymoon, i never saw one sad or angried in this hotel, all personal with smile i hope come again there ^^

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank luciocobain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jember, east Java
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2013

I stayed 5 nights in this hotel. They upgraded my room for free to Lounge Club on floor 14, because my booked room was occupied. This Lounge Club has own incheck-corner, "dayroom" with internet, nice seats and free snacks in the afternoon. Breakfast is possible in the dayroom, but on the 1 st floor there is much more choice: western and indonesian food.
Rooms very clean, large enough, bathroom large.
Staff very friendly and helpful.
Internet in the room was good.
Be aware that it is a very big hotel, people are going and coming.
But in my room it was not noisy at all, very quiet.
There are no negative points at all. I will for sure come back to this hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank paul k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 1 Contributor
2 reviews
Reviewed October 11, 2013

Nice hotel in the centre of the town, everything is in walking distance. Large rooms, everything is there. Small point was the breakfast, for Western people the bread was not tasty, old and the cheese was less. Friendly staff everywhere in the hotel.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Graham186273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Palace Hotel

Property: Garden Palace Hotel
Address: Jl. Yos Sudarso no. 11, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Surabaya
#24 Spa Hotel in Surabaya
#25 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Official Description (provided by the hotel):
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
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Also Known As:
Garden Palace Hotel Surabaya, Java

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