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“Three star rating with five star service ”
Review of Artotel Surabaya

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Artotel Surabaya
Ranked #7 of 134 Hotels in Surabaya
Certificate of Excellence
perth
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Three star rating with five star service ”
Reviewed November 26, 2013 via mobile

Stepping into the hotel u just dont know what to expect arriving little late I was greated with freindly smiles and top not service. Rooms are a reasonable good size internet good location just a little out of the bussle. Breakfast complete

Stayed November 2013, traveled with friends
Helpful?
1 Thank Aldhie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 11, 2013

I stayed in a double room with a friend for 2 nights during our business trip. We were so shocked when we found out that the room was very small. Maybe because it's aimed for business travelers like us? Dunno.

The breakfast was so so. I didn't enjoy it very much, maybe simply because the options weren't much available. One thing that I found unique is, they don't have mini bar. Instead, the guests are encouraged to buy beverages themselves at an Alfamart located in the hotel area. This is brilliant yet tricky. Local tourists with tight budget must be delighted because, who wants to drink or eat beverages at hotel's mini bar, with such high price, when there's an Alfamart in just a few steps away? But foreign tourists will think it's such a hassle to do such things.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank irrasistible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 2, 2013 via mobile

Don't know even where to begin.... Random artworks dotted sporadically? Cheap furniture & finishings? Bad breakfast?
Ok, I guess the artworks go first, since it's the thing the hotel highlights. The artworks in the lobby are so random, they clashed & overlaped everything that it was just simply busy & crowded, without a cohesive concept. We expected graffiti inside each rooms, what we got was "contact paper", the fancy word for sticker...
Second, furniture & finishings are cheaply made, I've seen other "kost-kostan" have better finishings than this. The lampshade has a huge stain over it, and this is a new hotel, so I guess it's not due for a replacement yet...
Third, food. Breakfast setting is so clustered! Is hard even to find your cutlery set because they put them in a corner, it feels like you're in a dress up warung. The omelette is so dry you can almost chew on it. It's so obvious that they serve you with leftover foods from the previous night for breakfast. Sucks!

Stayed November 2013, traveled solo
Helpful?
3 Thank Laksari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indonesia
Level 6 Contributor
279 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed October 31, 2013

I stayed 2 nights during my business trip to Surabaya. The rate is exceptional with the room is not that big but it's enough for business travel purpose. Breakfast is fine with enough selection to energize the day for visiting customers in Surabaya. This hotel really put emphasis on art you can see contemporary sculpture and painting everywhere around the hotels. One downside about this hotel is the room isn't good in soundproof, we can hear the sound from people outside the hallway or other room. Recommended for business traveler.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ucartech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2013

I stayed for 1 night just for business travel.. Room not big enough but i love the design.. very simple and artistic.. Food was exellent.. Although thats not the main road of Surabaya but it still quite and i can relax after had a hectic day..

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank z0_eyeLLena123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2013

Stayed for 3 nights, and everything was perfect (location, value, room, service, etc.).

Rooms are beautifully designed. Very modern. Buffet breakfast was also a treat, with a range and variety of food served.

Staff were friendly and polite.

It was a good experience at Artotel Surabaya, and I will surely return.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ita_dy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 20, 2013

The hotel is not big enough. Located not on the main road of Surabaya, but very quiet and not noisy. The room design is quite simple but clean. Nice mattress with clean sheets. I get the room number 406, is quite small (only around 16,5 square meter). The breakfast menu is limited but it feels good. The parking area is very limited. There is a minimarket on the left side of hotel

Room Tip: Higher floors are quieter
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Totosp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Artotel Surabaya

Property: Artotel Surabaya
Address: Jl. Dr Soetomo 79-81, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#5 Spa Hotel in Surabaya
#6 Best Value Hotel in Surabaya
#7 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Artotel Surabaya 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The brand of Artotel is about building a new category in the hospitality industry through a mix of efficiency, simplicity, creativity and an art experience, for business travelers with sophisticated contemporary life style.Collaborating with rising young talented Indonesian contemporary artist & an art galleries, Artotel strives to enhance guest experience & promote the Indonesian Contemporary art to the world.Located in downtown Surabaya, Artotel Surabaya is a perfect place to find a serenity in city rush. A special place for you to indulge your own passion in art. An art inspired hotel is a no frills a accomodation providing best quality basic hotel amenities, where guests can indulge in an ARTISTIC experience. ... more   less 
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Also Known As:
Artotel Surabaya Java

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