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“simpel good, for short stay”
Review of Artotel Surabaya

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Artotel Surabaya
Ranked #6 of 134 Hotels in Surabaya
Certificate of Excellence
Semarang, Indonesia
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“simpel good, for short stay”
Reviewed March 27, 2013

check inn was fast, The room reservation was done in advance and everything was prepared. so perfect.
The room is small, but contains everything you need. To have something to tell, the safe is located at the floor, for older people can this give a problem. The bathroom provides all you need, included shaver and hairdryer. It is clean and has the space you need.
The restaurant is in open aerea with the lobby, The food is just OK. I ordered ceasar salade and it took a long time to get it.
The breakfast is ok concerning the food. I missed a croissant, and did not realy like the typical coffee. The espresso i had ordered was extra charged, but at least I got one, what not all hotels do.
The hotel is located close to city center, at a main street. so a bit noise from the street you have to accept. The parking is in front of the hotel in open space,
conclusion: for a short stay allone it is ok.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jos1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Cooroy, Australia
Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 25, 2013 via mobile

Stayed here for two nights. Love the decor and the motto"Earth without art is just eh". I shared a room with a friend and it was fine. Good high speed wifi, helpful staff, a funky gift shop and a convenience store next door. For this bule the breakfast was a bit uninteresting but adequate. My room was clean but very noisy due to the tiled floors.....it reminded me why a hotel should have carpet in its corridors. I prefer the Majapahit......but then you get what you pay for. If you are budget conscious you can do a lot worse than this place.

Stayed February 2013, traveled with friends
Helpful?
4 Thank pandora1japan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 20, 2013

Is my first trip to Surabaya as I travel to Mt Bromo. Is just a night stay before i fly back to my country. Well deco at the lobby. Even a corner you can grab some artistry souvenirs. Is a nice and clean hotel to stay. Restaurant also provide quality food. Room service had more discount if you wanna stay in your room. A convenient shop is just next door for you to pick some f&b. Overall is good.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shann i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 16, 2013

I picked Artotel Surabaya, after reading TripAdvisor reviews. As we walked into the eye-catching lobby, we were welcomed by an extremely friendly staff, working amidst amazing modern art everywhere around! Although we encountered a surprising cleanliness issue in our bathroom on arrival (the toilets were not perfectly clean), we definitely liked the trendy room's decor, the perfectly white and crispy bedsheets, the shower's sleek design and the general hotel ambience. The breakfast buffet was rather nice, served in the tiny RoCA eating space, right by the stunningly art-street decorated staircase. As we explained our concern with the previous night's clealiness issue in the toilets, we got the best of attention from the staff. Hassan was particularly helpful with organizing for us a car with driver for our long journey to Kawaw Ijen. As we were heading to the car, I was overwhelmed by the hotel's staff wishing me all a happy birthday!!! Such attention to details suddently make a place very special. No surprise that we did come back to ARTotel for our last night in Indonesia, after an exhausting 10-day photographic journey into the sulfur crater-lake of Kawah Ijen. The staff welcomed us back, knowing our name and granting us their friendliest smiles. ARTotel, we definitely heART you!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Anne-Marie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 13, 2013

I have stayed in various hotels in Surabaya during my business trips , nothing interesting except their nice lobbies or clean bed/ bathrooms . But at this time of visit is different, I find a lot of surprises when I reach ARTOTEL Surabaya, a not so big hotel located in Jl. Dr. Sutomo (a memory lane that shadowed by bigtrees along the pedestrian).
It’s astonishing contemporary décor and interior treatment greet us when we enter the main gate, to the Lobby/ coffee shop area , enter the elevator and even to the room as well. I admired this expose of URBAN art that goes well blending with all elements of the hotel.
It is a clever approach of the designer to heightened our mood , then we will missed the little weakness of the service, such as:
- cold and too modest breakfast ( but still comforting, though).
- no PABX ( a hotel with no telecommunication? … no way).
- cheaper wooden door frame is bending makes small gap in some room ( anyone can peep inside ).
But, overall I satisfied with this hotel and will be back next time, an honest price rate, everything come in neat, clean, warm hearted helpful staffs, nice cheerfull rooms/ nice shower area,convenient 24 hour minishop for the hot/cold drink/snacks and lastly it is in perfect location ( only 10 minutes by taxi you will find a nice big mall for you to be entertained in the evening).
Other comments:
- It is disturbing to see the price stick on the exotic painting decors, a modest “FOR SALE” sign will suffice. I think, if someone has 50M for a painting, he will consider to stay at the Marriott instead.
- too many items of “for –sale” art knickknack on display, makes depressing (are we in an outlet store?).

Room Tip: Try a sixth floor that facing to the main street.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank arri136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 7, 2013 via mobile

Stayed for a night with family members. Took 3 rooms spread over 2 floors. Hotel rooms were pretty and amenities were the norm. As the hotel was pretty new, the facilities were in good condition. Only grouse is that the room only has shower facilities as we were hoping to have a bath to soak our tired bodies in. Breakfast buffet spread was limited but relatively. My son took a vegetable - it was so organic that we a fried caterpillar in it. I joked that we a whole caterpillar and not half as you can guess where the other half ended in ! Yuck.

Stayed February 2013
Helpful?
8 Thank Lioncity66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 4, 2013

this hotel very nice, very clean and really close to downtown of surabaya.

no negative point except the RoCA restaurant, if it's not because of the quality of the server, i might give it perfect score.

Room Tip: for smoker, this hotel doesn't have any room for you. so you have to take your nicotine time at...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank victormamuaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArtotelSurabaya, Manager at Artotel Surabaya, responded to this review, March 8, 2013
Dear Victor,

Thank you for sharing your experience at Artotel Surabaya. We appreciate your comment about our cleanliness, but also we noted your feedback about RoCA. We do apologize that we did not meet your expectations. We appreciate you bringing these issues to our attention. Your feedback is very important to us as this assists us in continually improving the services.

Thank you for your attention & we look forward to welcoming you back at Artotel Surabaya.

Warm Regards,

Ade Kristanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Artotel Surabaya

Property: Artotel Surabaya
Address: Jl. Dr Soetomo 79-81, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#5 Spa Hotel in Surabaya
#5 Best Value Hotel in Surabaya
#7 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Artotel Surabaya 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The brand of Artotel is about building a new category in the hospitality industry through a mix of efficiency, simplicity, creativity and an art experience, for business travelers with sophisticated contemporary life style.Collaborating with rising young talented Indonesian contemporary artist & an art galleries, Artotel strives to enhance guest experience & promote the Indonesian Contemporary art to the world.Located in downtown Surabaya, Artotel Surabaya is a perfect place to find a serenity in city rush. A special place for you to indulge your own passion in art. An art inspired hotel is a no frills a accomodation providing best quality basic hotel amenities, where guests can indulge in an ARTISTIC experience. ... more   less 
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Also Known As:
Artotel Surabaya Java

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