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“It says 4 stars must be on a scale of 100!”

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Horison Suites Surabaya
Ranked #43 of 132 Hotels in Surabaya
Palm Beach, Florida
Level Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“It says 4 stars must be on a scale of 100!”
Reviewed March 24, 2009

It depends on what other hotels you have seen. I saw this as the typical hotel for sales reps who go there just to sleep and don't care much for restaurant, perks, pool,gym, or the staff going the extra mile.

The facilities, must have been nice a while ago, they still preserve good things like room size and distribution of the hotel (two restaurants) etc...unfortunately they still preserve tv's, comforters, mattresses, towels from 1980. Above all not friendly with "late check out times" (they charged me for checking out later that day).

I will never be back, it is what you pay for.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valueskr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
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    89
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    5
See reviews for
36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Semarang, Indonesia
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 25, 2008

I stayed at Surabaya Plaza for 2 night in July 2008. This was my second time visit there. No significant different between my second and first stay (back in 1998). We got a suite room in a price of standar room in other hotel. The room was quite outdated but still comfortable. The breakfast buffet was good compared with surabaya other four star hotel. But the best part of staying at Surabaya Plaza is it located near Plaza Surabaya, so you can get alternative way to spent your time. I absolutely gonna put this hotel on my top list if i go back to Surabaya

  • Liked — the location, the room
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank DicQo_de_SmG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aussie in S'pore
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 22, 2008

Recently went down to Surabaya to play golf at many of their fantastic golf courses with some friends. And of course, we needed some good (& safe) accomodation. We booked some business rooms, which are on the higher floors for our stay.

Check in was a breeze, they gave us a complimentary drink coupon for the bar on arrival with our breakfast coupons. The hotel is 7 storeys high and they have smoking and non-smoking floors. The business rooms are big, you walk into a lounge/study area, a huge bathroom, and separate bedroom. There are 2 complimentary bottles of bottled water, and bottled water is very cheap at the supermarket next door.

Though the rooms are slighty dated, it was great value for money. I gave this an excellant rating as I think I got great value, the rooms were clean and the staff helpful as they could be. There is no safe in the rooms, but you can get a safety deposit box at reception for free. Please note that not everyone speaks english well here as it is Indonesia and not their native tongue.

There is a spa downstairs and you can book a traditional or swedish massage for under USD 25 either to your room or downstairs in the spa. It was very professionally done as well. There is a decent gym, and apparently a swimming pool. There is also free transfers (~60min depending on traffic) to the hotel depending on availability. There is also a business centre and broadband access ($) in the hotel, so you can bring your laptop and remain in touch.

Breakfast at the hotel is pretty decent, but more pricey than outside of the hotel, but you know what you are getting at the hotel. Breakfast is served downstairs in an atrium or at their main restaurant. The local food at the hotel is also ok. The restraunts at the hotel are quite quiet. There is not much party life in Surabaya. The place to go is either the Sheraton or the Shangri La bars to feel slightly more entertained.

Location of the hotel is very central, and there is a cab rank outside and it is around the corner from a huge shopping centre. Cabs here are very very cheap, make sure you ask for the meter to be turned on. Check out was easy and we had no problems. If you want a decent, safe place to stay, I would recommend this hotel. If you want more luxury I would recommend staying at the Sheraton, Hyatt or Shangri La, but chances are, you won't be spendng that much time in the hotel anyways.

  • Liked — Value, and proximity to the city.
  • Disliked — Could do with a little more room refurbishment.
  • Stayed May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lost_in_Civilisation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yusak A, Business Executive at Horison Suites Surabaya, responded to this review, September 26, 2013
Dear Mr Lost_in_Civilisation,

Warmest greetings from Surabaya Plaza Hotel.

We are very much grateful that our services could meet your satisfaction during your stay in Surabaya.
We will maintain and improve our services to ensure all our guests are as pleased as you are.

Thank you for choosing Surabaya Plaza Hotel, and we are looking forward to serving you again the next time you are travelling to Surabaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 15, 2005

I have stayed at the Radisson Surabaya (now called Surabaya Plaza Hotel) for
over 8 years.
Pros: The staff has evolved into a very professional force. Hotel is usually 70-80% occupancy due to their $38 rate for domestic guests.
Absolutely no night-life, but Wi-Fi in the Cafe Taman and the Red Dragon Restaurant, as well as broadband (25MBps) for a small fee in your room.
Service at the bar is excellent.
Centrally located with shops and restaurants 3 minutes walk away, the Gubeng train station 3 minutes drive. Airport requires 20-60 minutes depending on time of day.
Free pick-up at airport or trainstation.
Cons: Do not drink from the mini-bar, as very expensive.
Food is average, with cheap steak specials.
The mattress' in the single rooms I've slept on for 8 years, like sleeping in a crater.

  • Stayed February 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Horison Suites Surabaya

Property: Horison Suites Surabaya
Address: Plaza Boulevard Jln. Pemuda 31-37, Surabaya 60271, Indonesia (Formerly Surabaya Suites Hotel/Surabaya Plaza Hotel)
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Surabaya
#23 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Horison Suites Surabaya 4*
Number of rooms: 231
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Also Known As:
Horison Suites Surabaya Java

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