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“Nice hotel with beautiful garden”

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Bumi Surabaya City Resort
Ranked #5 of 130 Hotels in Surabaya
Certificate of Excellence
Jakarta
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel with beautiful garden”
4 of 5 bubbles Reviewed September 12, 2010

We stayed two nights in Hotel Bumi during Idul Fitri holiday 2010. The lobby hotel is really nice and our room was really spacious and comfortable. However feels the hotel needs refurbishment. Every evening during our stay, the hotel had a special offer for al fresco dining at the nice looking garden, it cost only IDR 80,000++ or around USD 8 (value for money) all you can eat local food of Surabaya

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grace_mtd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
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English first
Bandung, Indonesia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 15, 2010

Used to stay at this hotel when it was still under Hyatt management. Now the building is showing its age but still a classy hotel and a very nice place to stay. The staffs are very friendly and at this rate it's a very good value.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bminata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumisurabaya, Public Relations Manager at Bumi Surabaya City Resort, responded to this review, August 30, 2013
Dear Mr Bminata,

Thank you for choosing Bumi Surabaya for your accommodation and for providing us this feedback.

We looking forward to welcoming you for your next stay.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Semarang
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 28, 2008

I have stayed twice at hyatt regency surabaya. My first time was back at 2004. The hotel was not change too much. The building is quite old but still luxurious for me. The granite tile floor makes hyatt lobby looks glamour. The room was quite old but still pretty, even looks better compared with the other hotel in surabaya. Other things that i like about hyatt surabaya is the bathroom. Beside it covered by granite tiles, the bathroom have panoramatic window near the tub. The service was good. The breakfast was quite various and the hotel facilities was well maintained although it's quite old.

  • Liked — the location, the room
  • Disliked — the decor was quite outdated
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N_Hardiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed August 5, 2008

We were visiting families in Surabaya and our group of 5 stayed in 2 rooms in this hotel located in the financial district in Surabaya. The location of the hotel is good, but if you want to get closer to the shopping district, stay at the JW Marriott in Surabaya.

The lobby of the hotel is large and spacious with a courtyard in the middle that hosts BBQ dinners. Reception was very courteous and pleasant with our request for connecting rooms being attended to. However, one note, the hotel is showing its age and the lift lobby's carpeting needs a change. The rooms of the Hyatt though is perhaps the most spacious in the city. I stayed in the Shangri-La Surabaya before, and it was a bit small compared to this. One of the rooms had a twin bed and another was furnished with a king bed. The bathrooms are fortunately clean and also spacious, something that would be fitting for a suite. One bad part was the bed, which seems soft and spongy, and the furnishings like the TV and lamps needs re-fitting, as they are far too outdated.

Our stay in the hotel includes breakfast and it was served in a relatively small restaurant in the ground floor. Service staff at the restaurant is lacking in training and basic courtesy, and the manager seems grouchy for all the 3 days we had breakfast there. On top of that, the small restaurant allows smoking, which makes it stuffy and smelly. Not a good place at all. The food was, fortunately, acceptable. Other than several restaurants, the hotel also has an outdoor swimming pool on the 5th or 6th floor which also houses a tennis court and garden.

Overall, the hotel is relatively cheap at around US$45 per night, and can be said to be value for money. This hotel is also good for the business traveller as it is right in the financial district area.

  • Liked — Spacious rooms, Excellent receptionist service
  • Disliked — Bad Breakfast Experience, Overall cleanliness and comfort
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank althaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 5, 2008

I have been to this hotel many times since 1997 (before Indonesia's economic crisis) up to now days.

What I like first about this hotel is its location and location, very in the central of the city and hence not too close the crowded annoying area like too close to malls and market place..

Now days they closed the old hotel wing section where the old standard and deluxe rooms stay, but only the towers opened where used to accommodate more expensive rooms and the larger regency floor rooms..

I mostly booked the rooms through the travel agents where can get reasonable rates.I also checked its website and seems they offer rather not competitive rates.

Every time I check in the reception of the staff is always fine, moreover on last last check-in my data was already recorded , so what i had to do was just signing the form. This last time staying i arrived rather very late at 23.00 hour and the hotel was packed by the groups so the staff upgraded me to 2-bay regency floor suite which was very hugeee...had a foyer, living area complemented with 29" TV and an AV player, bed area, walk in closet and spacious bathroom...by the suite facing the main road, we had very nice city view.....

This hyatt i agree has some degrading quality with bearing in mind it has 'Hyatt' brand which one of favourites besides Four Seasons. But this hotel with old decorated rooms are still clean, well maintained, good staff, good bfast (in chinese resto) and hyatt's soothing interior hues and lighting (thats why I keep coming back). Moreover with only about USD55.00 per night (could be the lowest hyatt in the world) i would rather go there instead going to other not-so-new 4-star hotels in Surabaya which most of them also ald run down (Surabaya hotel market is suffering since pre crisis).

So if you are on short business trip to Surabaya, this hotel is still recommended.....quite nice and strategically located in the city...

  • Liked — its location
  • Disliked — some its run down amenities (furnitures)
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rwintour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
106 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed January 12, 2008

We stayed at this hotel during my only visit to Surabaya when we wanted to see Mount Bromo. In retrospect we should have stayed on the mountain but that is another story. I had used my Hyatt points to redeem free nights here, and at 5,000 points per night (the lowest category) I had absolutely no complaints.

The hotel is a standard city business hotel, so there's not a great deal to write home about. However we did have a room on their club floor and had good views of the city. I also thought the bathroom was very nice and spacious - a bit unexpected - and also with views of the city.

We had lunch by the pool, and the local food we had was pretty yummy.

If we were ever in Surabaya again, I certainly wouldn' t mind staying here again.

  • Stayed August 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surabaya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 26, 2007

My husband & I, are quite often stay at Hyatt Surabaya...we stay there almost twice a month since June 2007. At first the reception was good and friendly during check in and check out...What surprised is the last time we stayed there, they were still ask me to fill out the registration form...which is annoyed me. I wouldn't mind doing that if it was my first time staying there, but that was my 9th or 10th stayed there...shouldn't the reception save my data? As far as I know the check in and check out should take max 3mins time...but it was more than 3minutes. Shouldn't your receptions be more qualified to meet the hyatt standard?

Stayed November 2007
Helpful?
2 Thank harunaisyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bumi Surabaya City Resort

Property: Bumi Surabaya City Resort
Address: Jl. Basuki Rachmad 106 - 128, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surabaya
#4 Spa Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Official Description (provided by the hotel):
Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more   less 
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java

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