This hotel used to be a Hyatt property, and the layout is similar in quality-level to other hotels in that chain. The rooms are good-sized and the design nice.
In the bathroom, the bathtub is one of the longest I've seen in a hotel, making it quite nice for a soak.
The electrical set up is weird. If you plug in your phone to charge and then turn off the lights to sleep, the power to the charger goes off as well. Additionally, for an so-called international class hotel, all the plugs save one have only the local prong configuration. You need an adapter to plug anything else in.
My wireless internet did not work, but after 30 minutes, I was given an ethernet cable, and that worked fine.
I arrived with several other people at 2:00. Once the receptionist in the back woke up, it took a full 30 minutes to check in the four rooms. We did not have all of the reserved rooms, and the receptionist tried to put two adult men in one king bed. When I said that was unacceptable, he agreed to bring in a roller bed to that room.
THe pool and gym were nice, as is usual in Indonesia. The breakfast, while it looked good, was not prepared well.
Overall, while the building was nice, the stay could have been better.
- Official Description (provided by the hotel):
- Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more less
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- Also Known As:
- Hyatt Surabaya
- Surabaya Hyatt Regency
- Bumi Surabaya City Resort Java