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“Pleasant Stay”

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Bumi Surabaya City Resort
Ranked #12 of 132 Hotels in Surabaya
Certificate of Excellence
Bangkok
Level Contributor
161 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Pleasant Stay”
Reviewed September 5, 2013

This hotel used to be a Hyatt property, and the layout is similar in quality-level to other hotels in that chain. The rooms are good-sized and the design nice.

In the bathroom, the bathtub is one of the longest I've seen in a hotel, making it quite nice for a soak.

The electrical set up is weird. If you plug in your phone to charge and then turn off the lights to sleep, the power to the charger goes off as well. Additionally, for an so-called international class hotel, all the plugs save one have only the local prong configuration. You need an adapter to plug anything else in.

My wireless internet did not work, but after 30 minutes, I was given an ethernet cable, and that worked fine.

I arrived with several other people at 2:00. Once the receptionist in the back woke up, it took a full 30 minutes to check in the four rooms. We did not have all of the reserved rooms, and the receptionist tried to put two adult men in one king bed. When I said that was unacceptable, he agreed to bring in a roller bed to that room.

THe pool and gym were nice, as is usual in Indonesia. The breakfast, while it looked good, was not prepared well.

Overall, while the building was nice, the stay could have been better.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Surabaya, Indonesia
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 2, 2013

Hotel bumi formerly known as hotel hyatt surabaya. Its 5 star at downtown area. I buy voucher to stay on this hotel from travel agency. Its around 70 us dollar.

The room is spacious, clean and good service. I like the view from the bathroom. You can enjoy city view through bathroom windows. Event the hotel on main street but its so quiet inside the room.

Room Tip: Choose higher floor for better city view
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andryanto e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tangerang, Indonesia
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 29, 2013 via mobile

the location is excellent, walking distance to the shopping mall, city center and not too far from the airport.

It has complete facilities gym, pool, tennis court and the complex is really big and nicely decorated.

I also had a workshop there so I rented function room to accommodate 70 people. It was the perfect place and the staffs were very cooperative.

One thing that i dont really like is the fact i had to call 3 times to get my room confirmation and waited for 3 weeks.

Overall i am very satisfied with the hotel

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank r_savi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 31, 2013

Stayed here for one night for a business trip. The hotel is old, but maintained to worth the 5 star rating it inherited from the days it was still a Hyatt property. The room is spacious, and the amenities are of high quality. Ordered some room service for dinner, and expected the waiter to bring the food half-cold on a tray. Instead, he came pushing a trolley that was equipped with a food warmer, and which he unfolded to be a dinner table, including dinner sets for two!

Since it is located in a business district, it takes some extended walking or a short taxi drive to find a restaurant or a shopping mall.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed July 30, 2013 via mobile

Stayed here for one night on business with club room access.

Found it to be very welcoming with good service.

A little disappointed that the tavern bar was closed.

Buffet meal in the evening was of good quality.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
132 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 21, 2013

We stayed there for a 5 night break to visit family, but checked out after 2 nights. The room was dirty, and the service horrendous. We had a power cut on our floor during the night, and had no electricity at all. Luckily the phones still worked so we were able to contact reception, who obviously misunderstood the issue and sent a room service guy with a lightbulb!

Not recommended.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 10, 2013

The most ambient hotel in city centre. Stayed few nights and room is clean. Staff here are very friendly with pleasant smile. One of the chef, Mr Adam gave us a very good service in buffet, thanks for your great service. The only complaint we had was WIFI connection. There is totally no connection in room except hotel lobby, however, the signal is terrible bad and despite many complaints, but no solution at all.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cytan1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bumi Surabaya City Resort

Property: Bumi Surabaya City Resort
Address: Jl. Basuki Rachmad 106 - 128, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#10 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Official Description (provided by the hotel):
Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more   less 
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java

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