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“The most Ambient Hotel in Town”

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Bumi Surabaya City Resort
Ranked #11 of 134 Hotels in Surabaya
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 4 Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“The most Ambient Hotel in Town”
Reviewed July 10, 2013

The most ambient hotel in city centre. Stayed few nights and room is clean. Staff here are very friendly with pleasant smile. One of the chef, Mr Adam gave us a very good service in buffet, thanks for your great service. The only complaint we had was WIFI connection. There is totally no connection in room except hotel lobby, however, the signal is terrible bad and despite many complaints, but no solution at all.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cytan1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed July 2, 2013

Spending several times for my business trip in surabaya. Nice old hotel with many breakfast varieties. The room are old but still well maintained. The hotel location was very nice in surabaya downtown and near to office tower and one of the biggest mall in surabaya
Overall nice old hotel

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anameld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Probolinggo, Indonesia
Level 5 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 27, 2013

Hotel Bumi (formerly Hyatt Hotel) was a popular place to hang out in the 1990's and 2000's. It is still a very good hotel, everything is functional although old-looking. Staff is professional and polite, lobby has lemongrass scent that is very pleasing, no dusty-rusty-creepy feeling which normally occur in old hotels. Less expats and more local people can be seen staying here.

The room is ok, bed is comfortable but guests would have appreciated if the TV set is replaced with newer flat screen model. Coffee corner is basic. Bathroom is excellent, very large and full of marble-mirrors-power shower-hair dryer-big bathtub-complete amenities.

Breakfast is good, too. Plenty of choices. Certainly above average.

The best part: the bakery i.e. Delicatessen. Even when you do not stay in the hotel, you should come and pick some of the fresh bread.

Overall: pleasing experience.

Others: the lobby used to accommodate some big sofas, now it is just a blank space. Please consider returning those chairs.

Room Tip: Higher floor gives better view.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 18, 2013

An old, old hotel and I suspect that I was given one of the older rooms, Cathode Ray Tube TV anyone? But having said that, it does the job, it's clean and everything you need is there - even BBC World!

The gym equipment is old and basic, but you can still do an hours work out there no problem and there's even a squash court if you are so inclined.

The water pressure in the rooms is excellent and the shower cubicle is large and clean - if old.

We held a business reception there and the food was very good.

Taxis were plentiful, and even if you don't opt for the "Gold Bird" limo service parked outside it never took more than 3 minutes to get the more cost effective, but still reliable, "blue bird" taxis - just don't ask the driver for a receipt!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExhibitionOrganiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malang
Level 5 Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 7, 2013

Bumi hotel is an old hotel,old mini bar,old tv ect..
but the room lay out it fantastic,the garden and lobby is superb... fitnes center,sauna,jakuzzi are old but really nice.
the staffs are really good and profesional.they have been train well
even the hotel is old and need some renovation,have to say that Bumi Surabaya is my favorit hotel in Surabaya.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daniel-malang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 3, 2013

The room is clean with a great view to the city's landscape and a mountain on the horizon. The bathroom is big, with bathtub and separate cubicles for toilet and shower. You'll see from some of the things in the room that the hotel does need some revamp but it doesn't take out the comfort and convenience. I had a room in the smoking floor, the tobacco odor is very strong in the alley but fortunately not in the room and it's a short walk from the elevator to my room. The internet did not work in my room despite the wifi connection but worked well in the lobby. The new pool is big and beautiful. Friendly and helpful staff. Excellent and delicious breakfast with plenty of choices.

Room Tip: Following up on some of the advices I read here, I asked for a corner room and it really was a big r...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaraLeChat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
140 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed April 21, 2013 via mobile

I really liked the hotel even if the hotel clearly has its best years behind (former Hyatt). I stayed on the club floor and received a free upgrade to a suite. The garden I'd beautiful and it really is a 5 star hotel and it shows it. The hotel is outdated and Internet does not work perfect but if you see the beautiful lobby, reception and other areas this fully compensates. Staff is very friendly

Stayed March 2013, traveled on business
Helpful?
Thank jvschaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bumi Surabaya City Resort

Property: Bumi Surabaya City Resort
Address: Jl. Basuki Rachmad 106 - 128, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#10 Spa Hotel in Surabaya
#10 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Official Description (provided by the hotel):
Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more   less 
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java

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