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“Neat and Fabulous”

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JW Marriott Hotel Surabaya
Ranked #2 of 130 Hotels in Surabaya
Certificate of Excellence
San Francisco, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Neat and Fabulous”
5 of 5 bubbles Reviewed December 29, 2009

Spent my Christmas eve here and had dinner at their french restaurant vis-a-vis..
its clean and a good place to stay. They have a shuttle mini van to go to a popular mall Tunjungan Plaza every 30 minutes.
The staff was so friendly and their check in was fast.
Everything was perfect and the food was also fabulous.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Designer1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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729 reviews from our community

Traveler rating
    372
    278
    60
    11
    8
See reviews for
134
86
43
382
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bangkok, Thailand
Level Contributor
96 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed September 24, 2009

The hotel is definitely not at a 'JW' standard. but its good nonetheless. its pretty much in the city centre, close to some malls. the breakfast spread is limited but the area of service is really small...so it can get a bit uncomfortable. overall, a decent stay.

  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank andyph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed August 5, 2009

Stayed @ JWM,Surabaya for a month in November 08. I think my views of this establishment has already been covered by the other reviewers here. Service was top notch. Food was good. Bed was comfortable. Gym was good. One of the best hotels I've stayed in so far. The only negative would be that . . Surabaya ain't a holiday destination heh.

  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tek_m_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed March 20, 2009

Being my virgin trip to Indonesia I am pleasantly surprised by the rustic yet warm and friendly atmosphere in Surabaya.
Having booked the hotel through an event organizer (I was there to attend a trade function), I was not too sure what to expect.
The checking in was fast, swift and hassle free.
Upon reaching my room on the 17th floor, I am very pleased with the general look and feel, nice view from the window, clean towels, toilet is in an excellent condition, my only complain is that the bed is a little bit too soft for me and did not provide the neccessary support for my body...
Room service was prompt and the food is delicious.
Visited the gym, it is small but well equipped with sufficient place for about 20 gym goers at a time.
Another point to note is that internet connection is hassle free, simply plug and surf though it does come at a cost.
The hotel is also conveniently located beside Tunjungan Plaza where shopping is aplenty!!
Overall I am very pleased with the hotel's cleanliness level and promptness in service.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CitizenSoldier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
147 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed March 9, 2009

Rooms are spacious with a tiny bit of wear in the bathrooms. Otherwise gorgeous hotel with well trained staff. The Japanese Restaurant with Fera (a server) and Dwi (Dwee) the manager are outstaniding. Tepanyaki is outtstanding - definitly have them make your meal.

Nita in the lounge at the ground floor is very attentive. Great location near the Tunjungan Plaza Mall - less than 5 minute walk. Gym is pretty good. Internet was slow but found this all over Indonesia.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwi400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Surabaya

Property: JW Marriott Hotel Surabaya
Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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