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“The Mariott Excellency: supported by high-end 'software'”

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JW Marriott Hotel Surabaya
Ranked #3 of 135 Hotels in Surabaya
Certificate of Excellence
Reviewed September 11, 2013 via mobile

I stayed in this hotel for a business trip in Surabaya. The company choosed this hotel for its security, which is among the short-list of recommended hotel in Indonesia due to security standard.

The front officers are especially helpful for solving guests problem. Do not hesitate to ask them for anything you would like them to help. From simple wake up call up to arranging taxi and breakfast box for early check out.

I stayed in many 5 stars hotel and i am assured that this hotel not only boasts a luxurious facility. They demonstrated the Mariott excellency

  • Stayed: September 2013
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Thank MegaNainggolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 - 487 of 820 reviews

Reviewed September 8, 2013

Surabaya is the city of the shark and the crocodile and the competition is stiff due to growingbnumber of hotels. The JW has a good pedigree and needs to cope with the city and its growing market.
The requirement is for a good business hotel. This the JW tries hard to support business travelers.the rooms are nice and on various high floors. They offer reasonable views if a new growth in the city and its emerging traffic chaos. The house keeping is adequate as is the service but English is still a challenge in the staff. The executive lounge was a tad disappointing and when I stayed there the wifi was still work in progress.
The JW is a good brand but it has to make up its mind whether to do more for business travelers or the social circles of the city.

Room Tip: Get a window facing room near the elevators
  • Stayed: November 2012, traveled on business
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1  Thank Geeess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Although the hotel is quite old, but the service is very friendly and satisfying. And the most important the hotel located in strategic location. Near from big mall and many restaurants at Surabaya. Also they provide shuttle bus to mall, so you don't need a taxi. The room's really large with comfort king size bed. I wanna lay in bed along day. Breakfast is really complete and tasteful. Very recommended hotel.

  • Stayed: December 2012, traveled on business
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1  Thank nlaili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Last month, i stayed with my client, My client really loves the mooncake... But @ tht time, it was closed (almost midnite)... I really upset for tht bcause we got early flight in the next day...
Then one of the lobby staff came to me, she offered me a help.... She willing to order it for me (mooncake), she was so nice, reliable person, she's willing to help us even tough it wasn't her duty
And in the next morning, she did kept her promise to order the mooncake for us... her name maria... i really appreciate wht she's done, and next month i'll come back to JWM with my other client, i want Her to serve us as well in the lobby...
I hope this request can be follow up by your management... Thks maria... See u next month in the lobby!!

  • Stayed: August 2013
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Thank Farahqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Located in a strategic place, close to the biggest mall in Surabaya -- Tunjungan Plaza. The room is very nice with a very comfortable bed.

There is a free shuttle bus from the hotel to the mall and v.v. every 30 minutes, and it's always on-time.

Great selection of the breakfast. The staffs are very friendly and helpful.

They're also allowed me for late check-out, until 2 pm.

  • Stayed: July 2013, traveled on business
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Thank rimasebayang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

Just came back from Surabaya, Indonesia where I stayed at the JW Marriott. I got Execurive Loung privledges which made the stay even more enjoyable. The lounge, run by boss lady Lisa has a wonderful staff including, Van, Yolanda, Vivi, Nila, Paula all of whom go the extra mile to ensure that their guests are as comfortable as possible. lisa in aprticular was helpful finding me the best shopping opportunities in the area. Typical JW hospitality - you can't gp wrong.

Room Tip: This hotel is surrounded by 7 mosques. I was there during Ramadan so it was a little noisy during t...
  • Stayed: August 2013, traveled on business
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Thank grayskull00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

it is clean,comfortable, in the heart of Surabaya. Convinient shuttle car to TP for every hours or two hours. My only regret is the breakfast buffet which is not satisfying in both taste and varieties, otherwise i would have given 5 stars

Stayed: March 2013, traveled with family
1  Thank xiaorho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Price Range: $72 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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