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“Meet the true 5 stars hotel in Surabaya”

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JW Marriott Hotel Surabaya
Ranked #2 of 134 Hotels in Surabaya
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Meet the true 5 stars hotel in Surabaya”
Reviewed October 28, 2012

It has existed for many years and the Management has been able to maintain its high quality. Two thumbs up.
It has been always my preferable hotel when staying in Surabaya. It locates in the heart of Surabaya.
I love their pillows and bed. The bed and its linen are excellent. I could sleep very well. The room is clean and tidy.
I usually got a deluxe room with a single bed. The room is quite specious.
Their towels are a bit worn up and need immediate replacement.
I always ask for a non-smoking room. It smells nice.
Their amenities are the standard 5 stars hotel.
Their staffs are polite.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GNW325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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760 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
jakarta
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 22, 2012

Everything is near perfect here. The room, the service, the food. The room is clean,odorless, the bed is so comfortable with 6 pillows, the wardrobe closet is spacious with ironing tools, there is a sajadah in the room, the location is in walking distance from the huge Tunjungan Plaza, the breakfast buffet has so many choices, and the pool is just enough. They have small restaurants for breakfast, but they managed it well so we don't have to wait long to be seated.
But I'm serious about the budget thing, because everything is also expensive. Laundry, food, all is above normal price. Like fried noodles priced IDR 105K ... laundry one children polo shirt will cost you IDR40K (the same as adult's).
So it is a great experience with a high budget. But you won't regret it.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shinta k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 12, 2012

It is the Marriott, so one should expect top quality for the price one pays. Unfortunately this is not the case at this Marriott. The hotel is relatively old, in the sense that it has not been well furnished / maintained. Bathroom has the standard amenities and the bed is large and comfortable. The TV reception is quite bad on many international channels. Internet access charge is excessively expensive too. The lounge on the ground floor has live music, which is nice. The café/restaurant has buffet dinner daily and is at the expected Marriott price, but food selections are reasonable especially the dessert. I have not tried the other restaurant (Chinese) so I am unable to comment.

The hotel does host many functions including conferences and weddings banquets often, so the lounge/entrance area does get quite busy. The fact that one must go through a security check before entering the hotel do at times give rise to long queues. I believe Indonesia’s Garuda airline uses this hotel for its flight crews, so at certain time there is a queue also during check in/out with other guests. The hotel also accommodates an Embassy/Consulate (the country of which escapes me), but there is a plaque at the entrance to the hotel.

The hotel is well situated near Sogo and Tunjugan Shopping Complex which is only 10 minutes walking distance.

I have stayed there many times but now I have found other alternatives.

Room Tip: If your room faces the "right" direction, you can hear loud prayers during praying times...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ant Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 9, 2012

I am Platinum member of Marriott International. Marriott rooms, especially their beds and pillows, everywhere to me are perfect, including this hotel. Rooms are spacious, homy, very clean. Towels are soft. Service are prompt and keen, true service not fake smile. I am heavy traveller, fly once in every 3 days about, this hotel are strong choice when I am in Surabaya. Never tink twice to get back here more and more. I stayed this Marriott Surabaya accumulatively about 30 nights. May be the one that they need to improve is remembering frequent returning customers, greeting us with names will be delivering warmth stance.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cipto29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobe Sound, Florida
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 22, 2012

We spent four days at the JW Marriot in Surabaya, July, 2012. We had an excellent experience!We were picked up at the airport, personnally checked-in by a host in our room!, and generally treated like royalty. We stayed on the Executive Floor - it is a few dollars more, but is well worth it for it allows us use of the Executive lounge which gives us complimentary drinks, snacks, heavy appetizers & High Tea. It also gives us buffet breakfast either in the executive lounge or in the main dining room, as well as free wireless internet - all of this would have cost us a lot more if we ordered it individually - this is not counting the courteous service!. Altogether, an excellent enjoyable swtay. I highly recommend it.

Room Tip: Get a room on the Executive Floor!!
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Drfdembowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 20, 2012

I have found the staff at this hotel to be one of the most courteous I have experienced.
Very welcoming and wishing at every occasion. Very close to the shopping mall with frequent shuttles. Very good Pool and Gym and Spa

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LFPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 16, 2012 via mobile

Everytime traveling to surabaya, i always stays here.

Even with new staffs, The services are quite good and consistent. They made extra effort to remember guest name.

Good size Lobby atrium.

The last place to be is Lobby cafe: filled with smokers and very loud music. If you are the smoker, you are very welcome to join the herds, non smokers who look for quiet meeting place, better find somewhere else. You are like singing to the choir.

Roomiest! average size above 40 sq meter.

Quietest and relax room: Find the room facing east.
If you like to pray 5x aday : check out the west or pool view

The room service is fast and great food.

Breakfast , the pancake /waffle junior chef are the most junior one, cant even make a good waffle.

Overall is great experience. Oasis in middle of the city, surabaya.


  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kwanvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Surabaya

Property: JW Marriott Hotel Surabaya
Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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