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“Stay on the Executive Floor”

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JW Marriott Hotel Surabaya
Ranked #2 of 130 Hotels in Surabaya
Certificate of Excellence
Seattle
Level Contributor
89 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Stay on the Executive Floor”
5 of 5 bubbles Reviewed July 9, 2012

Stayed at this hotel for a couple of nights last month. The executive floor wasn't much more than other floors but the lounge breakfast and appetizers in the evening were fantastic. Also, the pool is beautiful. I stay at a lot of Marriotts overseas for business and this one was certainly one of the best.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chester1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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729 reviews from our community

Traveler rating
    372
    278
    60
    11
    8
See reviews for
134
86
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382
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Linz, Austria
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed July 3, 2012

What can I say.
No negative critics.
Great rooms, superb breakfast, excellent location, easy to reach, safe,....

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DolceVita36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 31, 2012

Stayed for one night in the Executive Delight room. Loved the bed, the pillows (so comfy I wanted to bring them home!!!), and amenities. They even provided an ironing board, iron, and an umbrella! The food was excellent, staff very friendly but not imposing. Despite the richness of the room, I felt cozy and totally comfortable. Would highly recommend!

Stayed May 2012, traveled on business
Helpful?
Thank sweetbuttercup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
120 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed May 25, 2012

My stay started out horribly because my staff and hotel event sales had some serious mix-ups (equally our fault) where we had almost 100 people and fell 12 rooms short - and the hotel was full. Then the meeting room booked was far too small for the size of our group plus the expected 20 VIPs on opening day. It was disaster! The GM rallied his staff and worked hours on solving this problem. I was suprised to see their whole core sales team still with my event team at almost 10pm re-designing the meeting room and how the event would be managed. They were going well beyond the call of duty! They were very creative solving room problems. In the end the event went well and everybody had a place to sleep. For those booking events this hotel is one that really understands the need to assist!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevenbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 16, 2012

- nice and big room
- god swimming pool
- near city centre
- nice hospitality

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Syafitriani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
244 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed April 3, 2012

This is not a new hotel, but lobby is nice and rooms are also in acceptable condition. Bed was very comfortable. Staff are attentive. Stayed here to attend a conference. Breakfast was quite good as well. If you have some time you can go to the massive Tunjungan Plaza which has eateries and multiple levels of local as well as international brand name shopping.

Room Tip: Use your Marriott Rewards (a free membership) to get free internet during your stay
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edster88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 10, 2012

This hotel is well-located near the Tunjungan Plaza and some famous restaurant,like Ayam Goreng Pemuda Surabaya and Ayam President..The room is very amazing,and neatly tidied. There's an iron,and it comes to be very useful.The toilet is very american.The bed is big enough.The outdoor pool is amazing,and the security is guaranteed safe. However, the price is so expensive,not like other hotels in Indonesia,which sometimes is better.

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alif_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Surabaya

Property: JW Marriott Hotel Surabaya
Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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