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Reviewed September 29, 2010

Even though the hotel is laid out as a typical business hotel, they managed to hold up an atmosphere of relaxation (we were on a vacation). Staff is very friendly and forthcoming. They helped us arrange hotels for our onward trip for example.
The location is good for shopping (large shopping mall in the same building. However, we did not spot many other sites that are worth visiting around.
Good bar with nice live band.

Date of stay: September 2010
  • Trip type: Traveled as a couple
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Thank Happo3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 13, 2010

Room quality and service are very good.
But ,expensive

Date of stay: September 2010
  • Trip type: Traveled on business
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Thank Orangen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 11, 2010

Usually travell to other city is not convinient, due to we have to stay in hotel and make us far from home. But not in Sheraton Surabaya... Stay in Sheraton Surabaya make us feels likes homes, the cleanliness, service and location that in commercial area, so it will make us easy to find anything we need.

Date of stay: July 2010
  • Trip type: Traveled on business
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Thank Ikrimah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 17, 2010

Simply put, this is the best place to stay in Surabaya. Great location, awesome food at the Chinese restaurant + Bromo restaurant, connected sprawling mall, spacious rooms with comfy beds, amazing staff etc. are just some of its selling points. If there's one thing with which i wasn't 100% satisfied, its the room service as the food was always delivered slightly after the promised time. But barring this minor irritant, i was really glad that i chose Sheraton during this trip as it was much better than the other 5 star hotels i've stayed in Surabaya

Date of stay: July 2010
  • Trip type: Traveled on business
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Thank Akhilesh09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 30, 2010

Having stayed in the Sheraton Surabaya several times now, my most recent stay was for four weeks in one of the hotels apartments. The service and facilities provided were excellent and I would have no hesitation in recommending the Sheraton as a place to stay for anyone else visiting Surabya.

Date of stay: June 2010
  • Trip type: Traveled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sandgroper80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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