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Reviewed December 25, 2017 via mobile

Spacious room for our family 2 adult and 2 child (8 yo and 2,5 yo), service excellent for resepsionist and concierge staff.
I was stayed 2 nights, first day breakfast time on 8 am there is no empty table for us in bromo restaurant, so we must sit in kawi lounge.
Second day breakfast time on 9.15 am there is still crowded but I am very upset with staff that would be charged my child for breakfast which at yesterday first day breakfast time didn't charged.
Pool is nice.

Stayed: December 2017, traveled with family
Thank William_ming9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2017

Overall good experience stay at Sheraton, only the swimming pool is quiet, on 21 Dec 2017, at about 6pm, no attendant at pool counter, we have to self service pool towel, it seem that the pool's pump is not turned on, the water is still.

Room Tip: no comments
  • Stayed: December 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Johntan1607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2017 via mobile

Me and my husband spent 2 nights at this hotel to have rest after had long flight. It’s an old elegant hotel with attentive staff and amazing lunch at their cafe which we considered generous for the buffet price (currently under USD$15 per person). With this price you get a complete choice of menus, even BBQ on Sunday. We are big fish lovers, so we were very happy to see the menu of smoked fish on Sunday afternoon when we just arrived. But in any other day, they always set a delicious buffet menu that in the end we never have lunch anywhere else outside hotel although this hotel has a direct connection with TP mall, one of the largest mall in town. In our personal opinion, this hotel has one of the best buffet meals in Surabaya.

We had an excellent room and fast check in process. However, we wish that the hotel can provide newer and cleaner towels. This hotel also has a lounge on the 25 floor (top floor) which is only accessible to VIP guests. Our suggestion, the hotel should consider to provide lounge in the top floor for common guests as well because there are guests who also want to enjoy view from top floor and have some light meals although doesn’t stay as VIP guests (like us). It will attract more guests which is also better income for the hotel.

Stayed: December 2017, traveled as a couple
Thank riana s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2017 via mobile

Its been a while since I stayed here about 5 yrs back.
The facade has changed sadly the room has not.
The bed and linen is not sheraton standard
The bathroom fitting is too old.
That said if you are looking for convinience location next to big Mall,this hotel is right for you
The service is good also.

Stayed: December 2017, traveled with family
Thank Andrea Aprillan... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana M, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this reviewResponded December 22, 2017

Dear Andrea Aprillan... W,

Thank you for taking time to share the review of your stay with us. Your feedback is valuable for our continuous improvements, and please be assured that they have been passed to the concerned departments. We are glad to know that our associates have provided you with a memorable hospitality service. Being strategically located in the heart of the city, with direct access to the most renowned shopping destination in Surabaya, has been giving our guests an ease of access to anything they need. At the moment, we are in the process of renewing our look to go beyond and give an escalated stay experience to our guests. We truly hope you will be able to relish the refreshed look and upgraded facilities during your future arrival. We look forward to welcoming you back to Sheraton Surabaya Hotel & Towers.

Best regards,
Hana May Sumampouw
Marketing Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2017

Recepsionist, security and all people staff humanis, smart, responsif. The room and breakfast is very2 good. Thank you Ms Syita and team

Come on jois us @ Sheraton Surabaya Hotel & Towers.. Excellent...

Room Tip: Very2 good and excelent
  • Stayed: December 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank agylsatrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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