Right from the beginning of our vacation when we were met by Sheraton staff at Surabaya airport, our journey of delight and fulfillment commenced.
The staff who greeted us at Surabaya airport was very polite and courteous. My journey to the Sheraton Hotel was comfortable and relaxing.
On arrival the reception service staff were very polite and very experienced which made our booking process quick and easy (considering I have 3 rooms booked).
After our first night, we made a requested to upgrade our room. Reception services made the transition so effortless to our new room.
We met up with the Sheraton General Manger Christopher that night in the Club lounge as he was chatting with guests. A truly exceptional man, very perceptive and welcoming person.
As I planned to spend my birthday at the Sheraton, we were introduced to Renaud – Director Food and Beverage. His expertise and devotion in planning our birthday dinner was outstanding. A few simple notes, his flare of creativity and my birthday dinner was planned, confirmed and arranged.
We must thank these two people, who lead by example, dedicate devotion and commitment to customer service in looking after our needs, no matter how small.
“THANK YOU CHRISTOPHER AND RENAUD”
The many staff members who have been groomed in the Sheraton way, we also thank you. Your pleasant smiles and welcome has made our stay so very wonderful.
“THANK YOU TO STAFF FOR MAKING US WELCOME”
If you have not stayed at the Sheraton Surabaya, or any Sheraton Hotel, do it as soon as possible. You will enjoy it as much as we have.
- Official Description (provided by the hotel):
- Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline, Hotwire, Booking.com, Expedia, Cancelon, TripOnline SA and HotelQuickly so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Surabaya Hotel And Towers
- Surabaya Sheraton
- Sheraton Surabaya Hotel & Towers Java