We used the hotel pick-up service which uses a large comfortable car was greeted in a very friendly manner and was welcomed back (recognizing my previous stays the last 3 years ago).
Although we were in the Tower Club we checked in at the main reception again welcoming me back and were taken to our room.
Our room was great was well maintained and had everything you could wish for and the beds and linen were super comfy. Plenty of free bottled drinking water which was replenished every day.
We had daily breakfast in the club lounge which was fast and efficient and of a high standard. The evening cocktails and light snacks running from 5-8pm was also very welcoming and of a high standard and there was a fantastic choice of drinks available.
As always the swimming pool and surrounding areas and the spa was well maintained and a nice place to relax. We used their massage service in our room two times in the evening and the girls did a good job.
We used the lobby lounge several times in the evening and I must say they make the best Long Island Iced Tea I've had anywhere.
On our first night we used room service which was quick and the food was served hot and tasted good.
There is free WiFi in the club lounge which I could still get in my bedroom on the floor above most the time which was a bonus for me as I still had to keep track of my business when I was in the hotel.
Checked out at the club reception and was dealt with in fast and friendly manner and they had our car organized to take us to the airport.
The Tunjungan Shopping Mall adjoining the hotel has an amazing choice of shops and restaurants and a pleasant place to be.
The absolutely best thing about this hotel are the wonderful staff who always wear a smile and were very friendly and obliging to both of us and made this a memorable stay, well done to you all.
We were here on business, pleasure, shopping and to meet family and can say that for whatever reason you wish to stay here this is the place for you.
For sure we will be back and it is our first choice in Surabaya.
- Official Description (provided by the hotel):
- Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more less
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- Also Known As:
- Sheraton Surabaya Hotel And Towers
- Surabaya Sheraton
- Sheraton Surabaya Hotel & Towers Java