This is a beautiful hotel, great to look at and wonderful to walk around and take pictures. But for an actual stay, quite disappointing. Did not get off to a great start when the hotel, which had confirmed via e-mail airport pickup, nevertheless failed to arrange for pickup. After making own arrangements, no acknowledgement of the error upon check-in. Internet access is terrible. Hotel has outsourced IT to outside contractor, who was unable to help resolve a wifi connection problem despite 3 hours of effort by the on-site rep, his supervisor, and that supervisor's supervisor. Again, no offer to help by providing alternative access. In other words, this is not a business hotel at all. For that, there are plenty of much better alternatives. But if you want a pleasant stay away from the hustle and bustle of Surabaya, then by all means go ahead.
- Official Description (provided by the hotel):
- The Hotel Majapahit is a historic luxury hotel in Surabaya, Indonesia. The hotel was founded in 1910 as Hotel Oranje by Lucas Martin Sarkies. During the Japanese occupation of Indonesia the hotel name was changed to Yamato Hotel. Mantrust Holdings Co. became the new owner in 1969 and it was named after the most enduring kingdom of ancient Indonesia. In 1993 it was formerly operated by the Mandarin Oriental group. PT. Sekman Wisata took over the hotel and changed the name to HOTEL MAJAPAHIT in 2006. Located on Jalan Tunjungan in Indonesia's largest city and capital to East Java, the hotel is located in the centre of Surabaya, close to businesses, government offices and the largest shopping district in Surabaya. HOTEL MAJAPAHIT is trully and oasis in the heart of Surabaya. ... more less
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- Also Known As:
- Mandarin Oriental Surabaya
- Surabaya Mandarin Oriental
- Hotel Majapahit Surabaya Java