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“A Gem in the Heart of Surabaya”

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Hotel Majapahit Surabaya managed by AccorHotels
Ranked #1 of 134 Hotels in Surabaya
Certificate of Excellence
Ottawa, Ontario, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Gem in the Heart of Surabaya”
Reviewed October 13, 2013

We recently participated in a reunion at this well-maintained and well-kept grand hotel that was built in art nouveau style in the early 1900's. Entering this hotel formerly known as the Oranje Hotel, after the Dutch royal family, was like going back to Dutch Colonial times in the former Dutch East Indies.
The hotel's well-appointed art deco style lobby extension first opened in 1936 to commemorate its 25th anniversary that was attended by royalty from Belgium and Sweden, as well as Charlie Chaplin. It was an indication of the hotel's clientele of the times.
Today, its stunning art deco style stained glass and luminous lighting which evoke sophistication and elegance still impress visitors and guests alike.
When we first stepped into our suite, it was like stepping into my grandmother's house. The carved furniture and tea cabinet with its glass doors, were reminders of my early childhood.
This heritage hotel played an important part in Indonesian history. When a group of British soldiers parachuted into the city and set up base in the corner of the Oranje Hotel, room 33 was established as the headquarters of the East Java re-colonization effort. The raising of the Dutch tri-colour flag atop the hotel by a team of ultra-nationalist Dutch and Eurasians was the last straw.
A team of Indonesian youth stormed the hotel, reached for the flagpole and ripped the blue section of the Dutch flag off, transforming it into the Indonesian red and white flag.
Apart from its historical background, I must say I really enjoyed the 25 m lap-pool which I often had to myself when I went for a swim in the morning. The hotel's garden is beautifully maintained with its manicured lawn and abundance of colourful tropical flowers, water fountains and waving palm trees. There is a wonderful spa offering aromatherapy, candle massages and traditional massages at very reasonably prices compared to other 5 star hotels.
Breakfast was abundant and although staff of the Indigo restaurant were friendly and polite, service was lacking and inattentive. It took a while before anybody came to ask if we wanted tea or coffee when we first sat down. They did not refill our empty water glasses and instead of removing our dirty dishes, they occupied themselves by cleaning empty tables where the customers had already left.

  • Stayed October 2013, traveled with friends
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Helpful?
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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807 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Level 6 Contributor
158 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 11, 2013

This is surely one of the most impressive hotel stays ever for me and the building, its ancient beauty, is the most significant reason for that. Old colonial house with great parks. I was lucky to get an upgrade to an incredibly large suite which looked like my grandparents could have been living in. The ancient character was beautifully preserved. Excellent breakfast facilities too.

  • Stayed October 2013, traveled on business
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Helpful?
1 Thank JasperHofman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 6, 2013

Lots of well-landscaped gardens in the hotel. Takes you back in time. Hotel founded by one of the Sarkies brothers (one founded this hotel, one founded E&O in Penang and Raffles in Singapore and another founded Strand Hotel in Yangon). You can definitely see some resemblance.

Very tall ceilings and the room itself is grand indeed. All rooms face one of the gardens.

They have the best swimming pool amongst all the hotels I have stayed in with this week in Java. About 25m long and very good for lap swimming/tanning.

Food was uninspiring though. For the breakfast buffet, there was no local item (not even beef rendang or soto ayam unlike other high end hotels). Most items were either Western or Thai, strange enough. For fruits, they had watermelon, papaya, honeydew. If you want strawberries or oranges, you have to pick from the "shrimp floral arrangement". No pineapples either. :)

Ended up going to the warung opposite Grahadi Governor's Mansion for dinner.

What was interesting is that.... when trying to ask for suggestions from front desk on places to visit in the city, it was difficult to get any real answers. The front desk staff seemed not very interested in the local attractions, and they were more interested in dissuading us from going anywhere. They gave us the impression that nothing was worth visiting. Even if this is true, I think they should do a better job in helping travellers make the best use of their time. Of course, the hotel itself is a tourist destination on its own. Other travellers were coming here to tour the grounds.

The BEST thing I did at the hotel - took a 60-minute traditional massage at the spa which cost IDR 279,000 + 10% service charge. This is the same price as a 60-minute massage in a so-so establishment back home in Hong Kong, and definitely 1/4 the price of a similar massage at the likes of Mandarin here.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank zhaobao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 5, 2013

The Majapahit is a lovely old colonial hotel that is probably the most interesting thing we saw in Surabaya. It has a very old fashioned feel but in a nice way. The room we stayed in had a balcony overlooking one of the many internal courtyard gardens. There was lots of period furniture in the public rooms and the hotel has an interesting history.
We only stayed one night but if you are in Surabaya this is a great place to stay.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank THFC1882Epsom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level 5 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 22, 2013 via mobile

1) Good Service
2) Nice colonial hotel
3) All the staff very friendly.
4) Good Location, center town.
5) Nice Garden
6) Spacious room
7) Good breakfast
8) Location near shopping complex
9) Easy to get Cab, hotel location near main road.

  • Stayed September 2013
    • Value
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Helpful?
Thank Azreena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 20, 2013

Old colonial building circa 1910. Really nice gardens and terraces, very tranquil. I checked in early, was not a problem. Large ground floor room, large bathroom but not super clean above shoulder height.
Service and staff excellent. Breakfast buffet very good virtually unlimited choice. Wifi connection is free but can be a bit erratic. 3-5 minute walk to big shopping centre nearby. Only real down point is that the hotel appears to be popular for weddings at weekend, these normally take place in the rear gardens and can be a bit noisy.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank labeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tangerang, Indonesia
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 13, 2013

I stayed for 2 nights and was surprise that the management manages to keep the hotel in its glorious condition. The architecture of the building is amazing and you can see very well that it has been around for a long time. I had the garden terrace bed room which is the standard room and again I was amazed by the size of the room. The little porch with table and chairs were the best thing ever, I can work after a long day in the afternoon and hear the bird chirping and the smell of fresh grass, I just don't have word to describe it. Everything else in this hotel is classics and elegant. The staffs were helpful and friendly. What I love the most is the breakfast spread, they have all sort of kind of food from noodle,bulgogi, muesli and most importantly they serve it HOT! (mind you most of hotel food in cities other than Jakarta is bad and with small number of variety)..

Just a little bit of idea, please make a bar or anything where guests can order drink or finger food on the 2nd floor area. I saw an outdoor area with beautiful view to the garden and comfy seat but there is nothing there. Would be great to put something there so we can unwind in the afternoon.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r_savi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Majapahit Surabaya managed by AccorHotels

Property: Hotel Majapahit Surabaya managed by AccorHotels
Address: Jl. Tunjungan no. 65, Surabaya 60275, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Surabaya
#1 Family Hotel in Surabaya
#1 Business Hotel in Surabaya
#1 Luxury Hotel in Surabaya
#1 Romantic Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Majapahit Surabaya managed by AccorHotels 5*
Number of rooms: 143
Official Description (provided by the hotel):
The Hotel Majapahit is a historic luxury hotel in Surabaya, Indonesia. The hotel was founded in 1910 as Hotel Oranje by Lucas Martin Sarkies. During the Japanese occupation of Indonesia the hotel name was changed to Yamato Hotel. Mantrust Holdings Co. became the new owner in 1969 and it was named after the most enduring kingdom of ancient Indonesia. In 1993 it was formerly operated by the Mandarin Oriental group. PT. Sekman Wisata took over the hotel and changed the name to HOTEL MAJAPAHIT in 2006. Located on Jalan Tunjungan in Indonesia's largest city and capital to East Java, the hotel is located in the centre of Surabaya, close to businesses, government offices and the largest shopping district in Surabaya. HOTEL MAJAPAHIT is trully and oasis in the heart of Surabaya. ... more   less 
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Also Known As:
Mandarin Oriental Surabaya
Surabaya Mandarin Oriental
Hotel Majapahit Surabaya Managed By AccorHotels Java

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