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“Good taste in restaurant but bad room experience”

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Arcadia Surabaya Hotel
Ranked #49 of 136 Hotels in Surabaya
Reviewed November 4, 2013

The room size is not so wide, very different with other Ibis hotel. I didn't found sandals inside room, and also no hair dryer and no toothpaste inside the bath room. The refrigerator also was not cold, even it's very warm. But luckily when I call house keeping all of the problem solved. One thing why I like this hotel is the breakfast food is very good taste and many choices.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Fikri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 - 84 of 293 reviews

Reviewed September 28, 2013

Although it was an old style hotel, but the service was good, all the front desk staff are helpful, but it was a little bit difficult to contact other rooms, because it will always directly go through the front desk, then we have to ask them to connect the call to other room. I was staying there for 2 nights with my friends, and have a chance to try the breakfast. The breakfast was great, my favourite was the soto ayam, it was delicious.
Over all, I had a great stay at Ibis Rajawali and thank you for the great service.

  • Stayed: September 2013, traveled with friends
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Thank RR_Pricilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded February 25, 2014

Dear Reviewer,

We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback.

Related with telephone room to room, we still under repair and waiting for the spare part to fixed it.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank TravelAgonist
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded February 25, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 7, 2013

Even an old hotel but this room quite clean, the breakfast okay, they have historical Jembatan Merah view but they don't have vegetarian food. We just need 2 minutes walk to JMP but you must be careful to across the road because many cars and motorcyles. Maybe the management must change the old shower curtain to glass.

  • Stayed: August 2012, traveled as a couple
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Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 10, 2013

Dear Reviewer,

We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

For your information that Ibis Surabaya Rajawali on progress to make mock up for room renovation and upgrade for internet speed and wifi for all area.

Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.



Kind Regards,

Harimurti Wibowo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
Tangerang, Indonesia
21
Reviewed July 2, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 11, 2013

Very close with jembatan merah (one of historical place in Surabaya) also very close to Jembatan Merah Plaza to get some junk food like KFC and others. This hotel also near with tugu perjuangan.

If you want to see some old building this place also close with that. Many old building around here. You can pay Rp. 50,000 to go around with becak.

If you have some business to governor office or planning board, then you're in the right place. If you go with taxi you just need to pay with minimum payment (around Rp. 20,000 until Rp. 25,000).

Room Tip: don't choose street view, it is very noisy in the morning.
See more room tips
  • Stayed: May 2013, traveled on business
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Thank dodolzk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 8, 2013

Dear Reviewer,

It's always pleasure to received your positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Just additional information that we have free WIFI internet service in all hotel area
and now we are going process to make mock up room to be room renovation all room.

Thank you for your time to share you experiences in Ibis Surabaya Rajawali and looking forward to serve you in the future.


Best Regards,

Harimurti Wibowo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

The front desk staffs are excellent ! helpfull and eficience........

Ms Debby is very helpfull and friendly, i think she's one of outstanding employee members at IBIS RAJAWALI

Foods are awsome, i like the idea that all foods at IBIS RAJAWALI SURABAYA are FREE from MSG

Most import is eventhough the hotel building was old, BUT they create the atmosphere in good way, a little bit vintage and etnic but not spooky, the hotel is CLEAN and comfortable

Thank you IBIS RAJAWALI !!! Keep up the awesomeness.......cheers!!!

  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Eva_Margaretha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 8, 2013

Dear Reviewer,

Thank you for your time to share your great experiences in Ibis Surabaya Rajawali.

We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Again thank you and waiting forward to serve you in the future !


Kind Regards,

Harimurti Wibowo
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcadia Surabaya Hotel

Address: Jln. Rajawali No 9-11, Surabaya 60175, Indonesia (Formerly Ibis Surabaya Rajawali)
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#8 Business Hotel in Surabaya
#25 Spa Hotel in Surabaya
Price Range: $21 - $44 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Arcadia Surabaya Hotel 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Arcadia Surabaya Hotel Java

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