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“Old hotel, a bit expensive”

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Arcadia Surabaya Hotel
Ranked #54 of 135 Hotels in Surabaya
Reviewed June 11, 2013

Very close with jembatan merah (one of historical place in Surabaya) also very close to Jembatan Merah Plaza to get some junk food like KFC and others. This hotel also near with tugu perjuangan.

If you want to see some old building this place also close with that. Many old building around here. You can pay Rp. 50,000 to go around with becak.

If you have some business to governor office or planning board, then you're in the right place. If you go with taxi you just need to pay with minimum payment (around Rp. 20,000 until Rp. 25,000).

Room Tip: don't choose street view, it is very noisy in the morning.
See more room tips
  • Stayed: May 2013, traveled on business
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Thank dodolzk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 8, 2013

Dear Reviewer,

It's always pleasure to received your positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Just additional information that we have free WIFI internet service in all hotel area
and now we are going process to make mock up room to be room renovation all room.

Thank you for your time to share you experiences in Ibis Surabaya Rajawali and looking forward to serve you in the future.


Best Regards,

Harimurti Wibowo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 - 88 of 289 reviews

Reviewed May 26, 2013

The front desk staffs are excellent ! helpfull and eficience........

Ms Debby is very helpfull and friendly, i think she's one of outstanding employee members at IBIS RAJAWALI

Foods are awsome, i like the idea that all foods at IBIS RAJAWALI SURABAYA are FREE from MSG

Most import is eventhough the hotel building was old, BUT they create the atmosphere in good way, a little bit vintage and etnic but not spooky, the hotel is CLEAN and comfortable

Thank you IBIS RAJAWALI !!! Keep up the awesomeness.......cheers!!!

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Eva_Margaretha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 8, 2013

Dear Reviewer,

Thank you for your time to share your great experiences in Ibis Surabaya Rajawali.

We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Again thank you and waiting forward to serve you in the future !


Kind Regards,

Harimurti Wibowo
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Good and clean room though not so sound-proof as we could hear clearly when other guests talked and walked past the room. The air-conditioner took quite sometime to cool the room but that didn't bother much. The best thing is the hotel is just walking distance to a shopping mall and fast food restaurants.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Adila_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded September 8, 2013

Dear Reviewer,

Thank you for your time to share your good experiences in Ibis Surabaya Rajawali.

We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Again thank you and see you soon.....!


Best Regards,

Harimurti Wibowo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

Very standard Ibis Hotel chain. Near by shopping center and easy to get the trishaw to the major attraction. The massage/ spa package in front of the hotel ( not the one inside the hotel) is great, value for money !

  • Stayed: May 2012, traveled with friends
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Thank ngsiewcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded July 15, 2013

Dear Reviewer,

It's always pleasure to received your positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for your time to share your experience to us and see you soon...!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

This hotel surrounded by historical buildings.
The room is standar ibis quality. But I have bad experience during check in, when the receptionist took more than 15 minute to manage my room.
And when I tried to open with the key given, the door wouldnt open so I have to go back downstair to change the key (with no 'sorry' from the receptionist).
But overall, it was good

  • Stayed: March 2013, traveled on business
    • Value
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Thank DoddyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded June 14, 2013

Dear Reviewer,

Thank you for your time to share your positive comments regarding your stay at ibis Surabaya Rajawali. Its always a pleasure to receive positive feedback.
Dear Agustin -:

I will share your comments with our great team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hari Murti Wibowo
General Manager
Hotel Ibis Rajawali

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Reviewed April 3, 2013

This is my first experience with ibis hotel. I pick ibis hotel when I spent my long weekend at Surabaya. Location is strategic, in the old town of Surabaya. The building is antiques in my opinion. Staff were friendly and gave me useful information regarding my stay at ibis. WiFi were also amazingly fast. The room cleanliness were also good. Overall, I satisfied with ibis hotel Surabaya.

  • Stayed: March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank clonemesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded July 15, 2013

Dear Reviewer,

It's always pleasure to read positive feedback from your first experience stay at Ibis Surabaya Rajawali.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for your time to share your experience to us and see you soon...!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

This is a typical ibis hotel , clean , comfortable and cheap in an historic area of surabaya . The wifi was excellent as was the breakfast buffet , all in all a pleasant hotel for a short stay . We visited the near by house of sampoerna the historic kretek cigaret manufacture , superb dutch colonial building and very interesting museum only down side on the day we visited there was no one hand making the famous ji sam soe cigaret , i suspect the days of hundreds of women hand rolling cigarets at this location have long gone .

  • Stayed: March 2013, traveled on business
    • Value
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Thank paul h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this reviewResponded June 14, 2013

Dear Reviewer,

We very much appreciate for your positive comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for your time to share your experience with us and see you soon !!..

Sincerely,

Hari Murti Wibowo
General Manager
Hotel Ibis Rajawali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcadia Surabaya Hotel

Address: Jln. Rajawali No 9-11, Surabaya 60175, Indonesia (Formerly Ibis Surabaya Rajawali)
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#8 Business Hotel in Surabaya
#28 Spa Hotel in Surabaya
Price Range: $26 - $45 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Arcadia Surabaya Hotel 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Arcadia Surabaya Hotel Java

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