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“VALUE FOR MONEY”

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Arcadia Surabaya Hotel
Ranked #47 of 130 Hotels in Surabaya
Melbourne, Australia
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“VALUE FOR MONEY”
4 of 5 bubbles Reviewed March 22, 2013

This is a typical ibis hotel , clean , comfortable and cheap in an historic area of surabaya . The wifi was excellent as was the breakfast buffet , all in all a pleasant hotel for a short stay . We visited the near by house of sampoerna the historic kretek cigaret manufacture , superb dutch colonial building and very interesting museum only down side on the day we visited there was no one hand making the famous ji sam soe cigaret , i suspect the days of hundreds of women hand rolling cigarets at this location have long gone .

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review, June 14, 2013
Dear Reviewer,

We very much appreciate for your positive comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for your time to share your experience with us and see you soon !!..

Sincerely,

Hari Murti Wibowo
General Manager
Hotel Ibis Rajawali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
Taipei, Taiwan
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed February 28, 2013

We stayed in this hotel on the 16th in Feb,it was ok in general. The room looked clean,but my nose got really stuffy at night. So I guess the aircon might be dusty inside and made me sneeze like crazy. The rest was just Ok. The staff was really friendly and helpful.It's really near the house of Sampoerna,which is the best museum in Surabaya.Besides,there is a bank to exchange money,a mall, McDonald's and a convenience store nearby. I guess the location is good.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biancakuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Level Contributor
124 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed January 8, 2013

I know that the Hotel intention is maybe to preserve old historical building in Surabay, therefore instead using new building, they still use this one. However, is not only the building that give old atmosphere to this hotel, the room, layout, and furniture also give that feel, in negative way. It's makes the room uninspiring and not very appealing to the customer.
The location is also very far from Tunjungan which is considered to be Surabaya's CBD.
There's a mall/supermarket though near the Hotel if you want to eat fastfood (McDonald, etc).

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surabaya hotels

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 22, 2012

But the location isn't that great as it is a bit off the center of the city, thus make it hard to walk around for interesting attractions.

Having said that, it is at least affordable, clean and no frills, with enough good facilities for a hotel yet without all the extra prices. The service is fine and the breakfast is decent.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rokhwanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 18, 2012

Everything aside from the service of the staffs is average. Hotel is a bit old and in need of some renovation. The Lighting in the room is too dim. Price wise is reasonable for a 3-star hotel. Overall can be better.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristianto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arcadia Surabaya Hotel

Property: Arcadia Surabaya Hotel
Address: Jln. Rajawali No 9-11, Surabaya 60175, Indonesia (Formerly Ibis Surabaya Rajawali)
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#8 Business Hotel in Surabaya
#23 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Arcadia Surabaya Hotel 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Arcadia Surabaya Hotel Java

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