Best thing about the hotel - is location. Hotel situated in the historical quarter of the city, surrounded by beautiful buildings of the colonial era. Room is decent size, not new and modern, but OK. Price for internet booking was 30 $ and it is a bargain.
Was staying in ibis rajawali hotel for three nights with a friend of mine, the hotel location is good if you like to see some historical places.
The room is nice, comfortable enough, free wi-fi and the most important is, the room is clean. the lobby area is non smoking area except the lobby lounge but we need to consume the drink if we want to sit there which is fair enough.
After having a rest on the first day, we wanted to go aroung on the second day, approach the receptinist where to go.. the receptionist direct us to go to sampoerna museum
(a cigarette museum) looks like the receptionists does not know much on how to direct the guests to nice places. But that's fine because when we was at Sampoerna Museum whichis only about 15 minutes from the hotel by tricycle, sampoerna has a free trip to some area i.e china town, some old factories e.t.c this trip is very educative trip especially for foreigners unfortunately less promotion.
Overall the stay was great even the weather was bad... at the end, we bring great memory from surabaya except when we settle the bill, it does not match with the price that we booked from internet, it was higher and when we ask the receptionist, he did not give us a proper answer.. since we left very early morning and we need to catch our flight, we did not want to argue because we did not want to ruin our trip.
Not sufficient hair dryer and to address this issue the housekeeping informed us that hotel's policy said that hair dryer could only be borrowed for 15 - 30 mins a day (this is truly a big lie!), poor receptionist (lie all the time, instead of telling us that rooms with connecting door were not available, they told us that the hotel has no rooms with connecting door), lousy coordination between reception and reservation (we reserved three rooms instead the receptionist said that we only reserved two rooms).
Close to some of tourist interest,like Sampoerna Museum and Jembatan Merah. With not so far walk,you can see Pasar Blauran,Tugu Pahlawan and Hotel Majapahit (here was a heroic action from people of Surabaya).
Easy to get public transportation,just in front of the hotel. You can choose to use becak,bus,angkot or taxi.