It is a good hotel with reasonable price.The good side are: service is good,staff are friendly and helpful,breakfast has good variations and quality of f&b.But need improvements on the A.C,I was staying in 2 bedroom suite,the other bedroom(not the master) is hot,I put the remote control at the coolest,but still my daugther was sweating sleeping in that room.The hotel did not provide any cooking utensil.In the advertising it is said that the suite has a fully furnished kitchen and suitable for a long stay.The question is,how do I cook anything,if the hotel only provide the electric stove,but nothing to cook with?And a little problem I had in checking-in and checling-out.In checking-in,in my via e-mail booking,and in the e-mail that I received from the hotel booking system,it is said said that the room is for 3 adults and 1 children,BREAKFAST INCLUDED.But the front office officer said that the breakfast package is for 2 adult and 2 children.Which one is the right one?And on checkin-out,the front office officer also forgot to give me a 10%discount(I am a member to the hotel group,and I am entitle to get the 10% discount,all procedure has been follwed,they even have a copy of my membe card).He needed me to remind him about the discount.
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel
- Novotel Surabaya Hotel And Suites Java