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“Average, not recommended spa”

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Novotel Surabaya Hotel and Suites
Ranked #38 of 134 Hotels in Surabaya
Jakarta
Level 5 Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Average, not recommended spa”
Reviewed August 18, 2010

At first checked in, me & my husband got room on tower building on the back side of the hotel (it has its own entrance & elevator), that was the only room they had, because there were conference went on that time.

my first impression of this room was so average, clean, it's like compact small apartment, has own kitchenette (which the electric stove missed one knob.. ) & separated bedroom from living room.

I didn't like the position of the room, because we can hear trains passing by very often.
so I asked the reception to find another room. we had to wait almost 1hour to have new room, because it was fully booked.

but, this friendly staff did a good job, at first he promised if around 7pm the guest who booked the room didn't come, we can have his room, then we got his room.

the room was still average, but we can sleep without the sound of trains..:).
towels were not as white as I expected, room was clean, but sadly the pillows were a bit smelly..

spa.. o.. spa..., if you want to have spa treatment, better have it on your own room (they have service for it, but could you imagine if you want scrub too? it would be so messy ..)

I had my treatment on this room which is next to staff room, I think... gosh,.. they were so noisy..., chatting laughing,etc.. I couldn't relax at all!, and the walk hall outside the room is so noisy too.... i also had to walk through (altough it's near) that walk hall (which men can also go through this hall... imagine.. I only wrap my body with batik sheet, ) to reach shower room..

food is not bad, perhaps because we were in conference's group? so the food is just like that ? :))

only a big supermarket (carrefour) is near by., with A&W along inside it.

overall, friendly staff...average hotel, but nice surrounding..

  • Stayed July 2010, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank bella_sigar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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KC
Level 4 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 12, 2010

The hotel is not bad given its location. Rooms are large and pretty clean but old looking. Large pool and decent Fitness center. The staff is very friendly and eager to help. The buffet for breakfast and dinner was quite good and they will make things off the menu for you if you have special needs. I would stay here again.

  • Stayed June 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank StrabDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 6 Contributor
109 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed February 20, 2010

There is nothing technically wrong with the Novotel. The hotel has all the right hardware -- nicely landscaped swimming pool, fitness centre, decent lobby, and decent room furnishings -- once upon a time, perhaps just after opening, it could have been an excellent choice, especially if you need to be in the southern part of the city. But today, it's just aging and fraying at the edges and core.
To start with the swimming pool water is cloudy and filthy -- visibility under water cannot be more than a meter and a half. I heard from the towel boys that the hotel has five filters, of which two are broken. Management clearly needs some customer feedback (which he encouraged me to give) to get them fixed. The tennis courts are free to use, but chipped, with holes in the fences, etc. Clearly not taken care of properly.
The room facilities are all there, but there's no guide to the hotel , no map to the sprawling property, and no listing of the facilities. There are a lot of TV channels, though. The amenities are mediocre.
And although the hotel is outside of the city centre -- with NOTHING around it-- it's close to the zoo and a couple of the off-centre shopping malls. The breakfast at the hotel is expensive and yet has minimal selection of foods. Another mediocre affair.
In sum, this hotel is worth it only if you can get a very low rate (think 50% of the city centre 4-and-5 star hotels) and don't have to stay for too long.

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamarx200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 4 Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 18, 2010

It is a moderate hotel and a bit far from town. The room is nice and spacious with balcony overlooking to the pool. The hotel itself is more like a resort but with only one restaurant. The fitness centre is well equipped with sauna facilities but look very old.
The massage is good and costs around 170k for an hour but the massage room is old and certainly need some furnishing. The good thing is that the hotel won't force its customer to use the limousine but assist to call the meter cab for you.

  • Stayed January 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HKTraveller2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level 5 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 14, 2010

I stayed in Novotel Surabaya twice recently, as it's a corporate hotel of my company and I should stay here on business trips to Surabaya. The first stay was on November 2009, while the latest one was on January 2010.

The hotel is located quite strategically, close to shopping malls and restaurants. Blue Bird Taxi are abundant in the parking lot, and you shouldn't have any trouble to get a transportation here.

The reception desk was rather slow in processing check-in.
And the roomboy was unavailable to bring in the belongings for some period.

On my first stay, I was with several colleagues, and we got a 3-bedroom apartment. The decor, equipments, and amenities are nothing but standard. But I got a very itchy bug/flea bite on my ankle here.
We also arranged a meeting here in November. But there's a problem with the sound system, and the microphone was malfunctioned several times.

On the second stay, I was travelled alone and got a standard room. Nothing specials and nothing bad either.
However, the hotel need to do more checkings, as the menu book was missing the middle page, and I must ask the hotel for replacement.

Food was something you need to survive it you stay here, the breakfast (in both occassions) were somewhat below average to my apetite. Very limited options.

The hotel is somewhat pricey, but the service is not that premium.
If it's not my standard corporate hotel, I'm sure to stay elsewhere.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MiG-35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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