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“Excellent stay at Novotel Surabaya”

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Novotel Surabaya Hotel and Suites
Ranked #36 of 132 Hotels in Surabaya
Penang Island, Malaysia
1 review
“Excellent stay at Novotel Surabaya”
Reviewed February 21, 2013

I only stayed for one night and really enjoyed the comfort of the hotel. The services and smiling staffs really made our stay. My nephew managed to enjoy himself at the swimming pool before it rained. We had international buffet for dinner with many varities of food which we enjoyed. Breakfast was also good.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apple888_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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863 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
singapore
1 review
Reviewed February 21, 2013

I'm sorry to say that my stay at Novotel was disappointing. We booked a 1 Bedroom Apartment with a kitchenette & living room. We were from a day's trip to Malang so we checked in very late at 11pm. The officer at the counter questioned us for the late check-in in a condescending manner. As the hotel was U-shaped, we had to walk for at least 8minss from the lobby to get to our room. Room was also near to the railway track.

Lifts looked very dark, old. On 1 occasion, we came back from shopping around 2pm and the lifts were out of service. There were no electricity and air-con as they were carrying out maintenance works.Thus, had to wait for more than 15 mins for the lift.

Room was equipped with a kitchenette but they did not provide any cups,glasses or cutlery for making drinks. Had to call to request for these basic items.In addition, we had to call Housekeeping for iron & board.

The wardrobe in the room were in a bad condition. The cabinet door fell off and stuck in a corner, with sharp wood edges. It would have been extremely dangerous if we had a kid/toddler with us.

Bed felt worn out and pillows were not fluffy. Pillow sheets had stains/tear on them. Flush in the toilet wasn't working properly and sometimes we had the "weird" smell wafting in the air. I did not dare to use the towels, as they were greyish white and looked very pathetic.Luckily I brought my own.

From the 8th floor, the tennis court looks like a garbage dump with unwanted items piled up in 1 corner. I even saw a small gas cylinder among the rubbish, wondering if it will just explode!

The only thing good about the hotel was the nice swimming pool, enjoyed the slides as well. Wanted to use the pool towel, but no one was at the kiosk.

The hotel had several Bluebird taxis parked and we took a cab to city for shopping. The driver claimed that he was new, started for only 2 weeks. However, he brought us on a "merry-go-round" trip. What could have been a short destination turned into a 30 minutes drive as he purposely drove very very slow. We knew he just wanted to waste time, jack up the meter and get at least 50 000 Rupiah from us. We felt very angry and cheated. Just imagine we passed by the same hospital thrice! Fyi, these taxis have a daily target of 500 000 Rupiah to meet. Driver's name is Edward; avoid unless you got have loads of time and cash to waste.

Understand that the management is slowly upgrading the hotel. So, we'll only return IF the hotel is fully renovated.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surabaya hotels

Malang
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 20, 2013

Not as nice as I might have expected, but the pool was huge (& a big hit with the kids!), the breakfast was good (though not amazing as some have said), and the service was sufficient, if not outstanding. The room service was pricey and not great, but otherwise it was a good experience.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2013

i was booked a room for 2 nights at deluxe type, and when i was arrived there, the room was not available. We supposed to be get an upgrade at premiere rooms. However, they didn't upgrade us to that room, but they downgrade us to superior rooms - which is the lowest room type at this hotel.
After that, we realized that we supposed to get an upgrade at upper class than our booked. Finally, we got our room at premiere after we complaint about the room that they gave us.
At first night, everything was fine until the next day, when we finish took a shower, we realized that our room was leaking by something that we didn't know what it is, and the result is our luggage is really wet.
for once again, we complaint to the receptionist about this problem, and they hold us for approx. 45 minutes until the engineer came to our room.
Even the engineer doesn't know what the problem are, and the receptionist made a decision to move us at the other room - with the same type as before.
Overall, its not that bad to stayed at this hotel. However, each staff have a different manner which make us feel different too. For instance, the first day we got served by a guy receptionist and honestly its make us pissed off because he didn't even looked at the booked reference and he just give us whatever room is available. And when we complaint about that, his attitude was really bad - almost angry and yelling to us.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank izelzhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2013

Novotel is a great hotel with nice staff and beautiful view.. Hotel's location is good too, near by city center but give us back-to-nature feelings.. Pool side view is very beautiful and we can get dinner beside the pool. it makes me want to stay there like forever..

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 13, 2013

A nice refurnished room, thanks to reception staff who offer me to upgrade from Executive to Premier Room with competitive rates. It's a recomended room for stay. The only negative point just Jenggala Restaurant is too crowded when i got to breakfast. I suggest that the restaurant need to build more biggest space.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim76_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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