I am a regular guest here since 10 years and have always been assisted in a satisfactory way. Especially IBU MONICA is a very lovely staff and always helpful to me.
Recently there are events and parties almost every night and eventhough long stay guests, families, children and elderly people who live here are certainly in need of their resting time.
Surprisingly the management always allows the sound engineer to pump up the volume to the max.
The window glass and even the the wooden furnitures in my room are vibrating. Dormir - Adieu! Pas d'Chance!
Besides that, they also renovate half of the hotels regular rooms and the noise starts early in the morning until night.
All in all, the classy environment is gone and guests should be aware of the fact that this once wonderful hotel is no longer the romantic resort as it used to be and as the advertisement claims to be.
I fully understand that the GM needs to present a postive balance sheet to the owner, but in between total ignorance of the faithful and high paying long stay guests versus total freedom to those who come once in a lifetime at a hard negotiated fee, there is a difference to be put into consideration. Unfortunately to no avail.
All the other details i accept and i feel good especially in the wonderful settings of the tropical garden.
Kindly judge YOURSELF.
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel
- Novotel Surabaya Hotel And Suites Java