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Novotel Surabaya Hotel and Suites
Ranked #35 of 131 Hotels in Surabaya
Jakarta - Indonesia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Worth the price!”
Reviewed October 20, 2012 via mobile

We stayed 1 nite at this hotel, they have friendly staffs and they upgraded our room to the newly renovated room on 1st floor, and we loved it, although it was still a bit dusty because some rooms around it are still under renovation. We didn't book the room with breakfast so we can't give any comment about it. The pool and the gym are pretty nice too. Location of the hotel is also in the middle of the city. Overall, we are pleased with our stay here.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank April180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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862 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Chennai
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed October 3, 2012

dear all ,
one of the best hotels , a business traveler can come across.
great service at reception
good, new made rooms
fine sumptous buffet break fast
really, courteous staff
good swimming pool
birds shripping around
traditional Indonesian art materials and handicrafts at reasonable prices.
I often stay.......
anbumalar

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chinnasamianbumalar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Guest Relations Manager at Novotel Surabaya Hotel and Suites, responded to this review, October 15, 2012
Dear Mr. Anbumalar,

Thank you for taking time to write your good feedback about our staff & hotel during you stay in Novotel Surabaya.

We hope to welcome you back to Novotel Surabaya in near future.


Kind regards

Armando
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 25, 2012

When we checking in at Novotel Surabaya we get some trouble with the receptionist due to we can't upgrade our room with accor room upgrade voucher although the room that we request is available, Thank to the manager Mrs Marlena that finally give us the room as we request after we wait for one hour.

Beside unexpected experiance when check in, we get pleasant stay at this hotel, room is very spacious, clean and good view of beautiful landscape of swimingpool and location is in city center just next to Carrefour Kali Mas . Breakfast is superb, there are so many activities for our children in week end: cooking class, horse riding, painting, game etc.

We recommended this hotel for great family holiday break.

Room Tip: renovated room, with pool view.
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heru_wijaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Guest Relations Manager at Novotel Surabaya Hotel and Suites, responded to this review, October 15, 2012
Dear Mr. Wijaya,

Thank you for taking time to review our hotel during your stay at Novotel Surabaya. We are very happy reading your feedback about our staff & hotel.

We are looking forward to welcome you back to Novotel Surabaya in near future.

Regards / Armando - Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salatiga, Jawa Tengah, Indonesia
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 12, 2012

We stayed two nights at Surabaya’s Novotel hotel and enjoyed the experience. Although rather old, our room was clean, spacious, and well appointed. We found the food at the restaurant filling and delicious, and the breakfast buffet was varied and plentiful. The service was excellent. The pool and gardens were lovely as well.

Being charged an extra Rp. 35.000 per hour or Rp. 100.000 per day for wifi in the room seemed excessive, however. In this day and age, providing two computers with online access in the lobby for guests just doesn’t cut it. Hotels are going digital, and Novotel will need to upgrade its services if it doesn’t want to be left behind.

Novotel’s location was excellent for our purposes. We were on a business trip and able to get around quite easily from there. We used the regular Bluebird taxis on hand instead of accepting the offer of a Novotel car and driver for Rp. 295.000/three hours. It cost us only Rp. 190.000 to take a cab way out to the newly developed Citraland area, have it wait for an hour and drop us off at a city center mall, and then take two other taxis during the day - far less than the hotel car’s overpriced three-hour fee.

The Novotel is a short distance from the Carrefour mall, which is another plus. It is definitely not “right next door” to it as the doorman told us, however. It might be an easy two block walk by daylight, but at night we found it difficult and dangerous to walk along and in the road, stumbling along the uneven pavement and trying to avoid potholes while facing fast oncoming traffic. Our advice: even for the Carrefour mall, take a taxi!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 9, 2012 via mobile

It has a standard novotel feeling (Similar with the one in Bogor). Same design, same atmosphere, same good services. But my room was an old one (Still got a CRT TV instead of LCD). It's about time they need to rejuvenate the room

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krisetiadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
57 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 9, 2012

Hi All,

I was stayed at room 153 which is good and nice room, but the toilet is very bad smell after use to pee for one time. It seems that it is connected to other pipeline so after you flush, the water come out with bad smell. I am not sure, but the smell is coming form the toilet after first use. It is brand new room and maybe the pipeline is still not well managed. However the room is clean and nice. I like the room. Poor that you have to pay for the wireless and internet in a 4 star hotel.This is too procedural for me, why don't you just put in the package price?

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoHandaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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