I booked this hotel through a accorhotels.com on May 2, 2012. My reservation number is G3F-0NF8. The hotel boasts itself as a four-star on the web site and I expected to stay in a hotel like that. However, my one night stay did not quite match my expectation.
I was staying at room 331. Once I entered the room, the age of the hotel became really apparent - this hotel definitely needs an serious upgrade!!
The hotel has a lot of problems. The side bed lamps was almost falling off, filthy carpets and chairs, broken curtains holder, old tube television, dirty balcony, very noisy air conditioner, very stinky mini fridge, old towels.
The bathroom is awful. The toilet bowl looks like it has never been scrubbed for years. There was no hair dryer in bathroom. The bathroom walls had corroded in some places. The bathtub brick was broken & had a big hole in it. It appears the housekeeping staffs of the Novotel Surabaya has a serious dedication to doing as little cleaning as physically possible. I cannot believe I endured this place for even a night. I took pictures that I can upload.
I must say thank you to the ladies in front desk. When I checked in & checked out, I received a warm reception from them who also was more than happy to help me with questions and concerns throughout my entire stay, both of them, as well as the rest of the staff, provided an upbeat, welcoming presence
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel
- Novotel Surabaya Hotel And Suites Java