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“Good Experience” 4 of 5 bubbles
Review of Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
Ranked #41 of 129 Hotels in Surabaya
Bangkok, Thailand
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good Experience”
4 of 5 bubbles Reviewed February 28, 2012

Hotel's new rooms are quite big, comfortable and clean. Bathroom is superb with all glass. However, they need to work on amenities. Their Mouthwash is horrible.

Good scenic beauty inside hotel. Service is also good as they upgraded us to better rooms at very low charge.

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Simrat Jeet Sin... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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837 reviews from our community

Traveler rating
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    67
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Surabaya
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed February 24, 2012

Location: 5 minutes from the station Wonokromo, 20 minutes from the station Gubeng, 45 minutes from the airport (normal road conditions)
Room: furniture needs to be updated, sheets and blankets should be replaced (although the hotel is very concerned about the environment, please also please consider the health of consumers, my skin feels itchy after coming home from this hotel), electrical outlet needs to be repaired (the power cord left with no outlet), the noise from the pool beginning at 7 am to 5 pm even though all the doors closed (this is because the location of my room located on second floor), there is a balcony with garden or swimming pool, there is no free internet wireless connection if you want to get an Internet connection you have to buy a voucher, It took over 15 minutes so that the room was comfortable although the air conditioning is turned up
Food: for those of you who like Indonesian cuisine then I recommend to order room service or try to eat at a restaurant in this hotel
Staff: very careless housekeeping staff (there is no clean towels after they clean up my room), front office staff is less concerned with the guests and served without a smile, the manager on duty to respond well enough complaints from guests
Conclusion: This hotel is less strategic for the business, if you and your family want to stay for a vacation it needs to be carefully considered.

  • Stayed February 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Andra_gogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surabaya hotels

A TripAdvisor Member
1 of 5 bubbles Reviewed February 5, 2012

The bed sheet were stained. The bath towels were in tone of grey. The room and furnitures are run down. The shower is not working well. The toothbrush provided was of the worst quality. Handphone reception in the room was bad. Except for the size of the room, everything seems to be wrong.

  • Stayed February 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 2, 2012

Old carpet in room dirty, stained and bad smell. No internet in room. Lights in room not good for reading.
For a "french hotel" , breakfast mostly for asian and not for european (bread selection everyday same, and not fresh.

  • Stayed February 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank josephag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 1, 2012

i stayed @ Novotel , Surabaya for 5 nights , really i feel like home .
I found the hotel very clean , the staff very polite and restaurent staff also very friendly ,
The hotel service is very good , i found the sauna , gym and spa in good condition ...I want to mention specialy the front office staff and restaurent satff because they provide invaluble service as well as great hospitality !!
I wish i could visit again Novotel Surabaya hotel in next year !!
I recomend this hotel for anybody ...if you need a good relaxing holiday , choose Novotel Surabaya.
Finally would like to thank all the staff and management in Novotel Surabaya , for making my stay memorable and enjoyable !!

Room Tip: select a room with swimming pool view .
See more room tips
  • Stayed March 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruwan849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Surabaya Hotel and Suites

Property: Novotel Surabaya Hotel and Suites
Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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