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“New Brand But Tired” 4 of 5 bubbles
Review of Wyndham Surabaya

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Wyndham Surabaya
Ranked #37 of 129 Hotels in Surabaya
Surabaya, Indonesia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“New Brand But Tired”
4 of 5 bubbles Reviewed April 28, 2014

Overall the hotel is BEAUTIFUL, MODERN, SPACIOUS and STYLISH, but it still needs some refurbishment in the building and provide quite proper (new) interior and furniture. The bed was tired, the bathroom was leaking from the tub, the salad was disappointing, the New York Cheese Cake was ok. Seriously, I LOVE this hotel, please do some serious maintenance :)

Room Tip: Choose higher floor for better view and more spacious room. You can do sprinter in it! :D
See more room tips
  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ADTodani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 reviews from our community

Traveler rating
    144
    182
    97
    39
    36
See reviews for
114
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed April 27, 2014 via mobile

When i arrived, They gave me a 17th floor non smoking room with 2 singke bed, quitenice. But when I checked the bathroom, with huge window to the room, the had no curtain hahahah... So I called the operator, they don't have the button for housekeeping nor tge room service, they didn't believe about the curtain, ;). I asked them to come and checked by themself, AND, it took more than half hour for them to come to my room. Then I asked themtocahngemy room, so they put meto the smoking floor. Fortunately the smell of the room was OK. The breakfast was so so, not much choice, and the taste was so so. I think this hotel was overrated, for this kind of service, wecan have it with lowerpricein anotherhotel. The plus part werethe location, right in city centre, the big ballroom and the big room. One more, for towel,beside two big towel, they only gave one small towel for a room of two people, they said that that's the standard, wow;)

Stayed April 2014, traveled on business
Helpful?
1 Thank cuteelephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

Nice, big and luxurious hotel room. New building with a strategic location attached to a mall. Very convenient. Good for business, leisure and holiday. Nice view from the high floor. Good facility. Overall,amazing

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank enjelita j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

Close to flawless experiment of stay,
The location wise, just perfect,
food, just went for breakfast, good, but could be improved
Service is excellent, fast check in, accurate check out.

Small glitch, when going out to Tunjungan plaza, the security guards seems hesitant to show us the way.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Indra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 7, 2014

this is a good solid, but min. Catergory you should book. The rooms are very big, the service is OK, it just takes for ever to get served. one bad think, no wireless internet access at the rroms only cable, wireless access only in the lobby area....so take the adapter for your iPad ;-)
Breakfast is OK, Indonesian style.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TSK759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 20, 2014

the location is good and very convenience to go places. However, the internet connection was slow, WIFI for phone not working in lobby as well as room, need improvement on this. also the speed is so slow.
Staffs are friendly, well done.

  • Stayed January 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ncsjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed January 4, 2014

I stayed at this hotel for new year eve with my friend. We choose it because it have a great location, and we hope we can see the new year eve's fireworks from our rooms. we booked it from booking.com, and 4 days before my staying period, my friend made a call to the hotel for reconfirming our reservation. the reservation's staff informed us that our reservation already include 2 pax breakfast and new year eve dinner for 1 person, but when we checked in , the staff told us that our reservation was room only. it didnt include any breakfast or dinner package. since we didnt remember the reservation's staff name, we cannot made any complain about this terrible things.

I think this hotel is overrated. the other 5 stars hotels have better services and facilities. A week before my staying at this hotel, I was staying at 4 stars hotel from Accor group, and the services at that hotel better than this hotel.

i came to this hotel with a private car, and the hotel's parking area really surprised me, because it too small for 5 stars hotel, and because of that they used a parallel parking system. I cannot imagine, if they have a big party / event on their ballroom, this parking area should be not adequate.
the lobby was standard,there's nothing special, the others 5 stars hotels have better lobby. especially for the air conditioner, this hotel lobby was very hot, i dont really think they have air conditioners on their lobby. not only the lobby, all of the elevators was very hot too and there's only one elevator that connected to the basement area.

we got a room at 17th floor. the room was big, and have a big window with city view. This was the only thing that i like from this hotel. the bathroom was well designed. the remote cover also have a good designed, but the tv channel information on the cover was not accurate. they provide many tv channels, but i cannot believe they dont have fashion tv and mtv on their list. we should contact the engineering for maintaining the tv too, because the channels wasn't clear / blur. I think they should provide a proper tv channel on their rooms, I never have this kind of experience at another hotels.

the room's insulation was not good. I still could hear people talking and music performance from outside.

the mini bar on the room is free, but they only have 3 items on the chillers ^^ yeah.. since it free i wont make any comment about it.

my conclusion from my staying experience at this hotel, I will not coming back again to this hotel. I think its overrated as a 5 stars hotel. believe it or not, they don't have an official website, i try to find some information from this website : http://www.meritushotels.com/en/hotelinformation/meritus-surabaya-city-centre/about , and unfortunately i didn't got any information about meritus surabaya.

  • Stayed December 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank NaRae_888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Wyndham Surabaya

Property: Wyndham Surabaya
Address: Jl. Basuki Rahmat 67-73, Surabaya 60271, Indonesia (Formerly Pullman Surabaya City Centre)
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Surabaya
#20 Spa Hotel in Surabaya
#20 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Wyndham Surabaya 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
Part of the globally recognised Wyndham Hotel Group, Wyndham Surabaya is an upscale hotel to grace the skyline of Indonesia’s second largest city. Wyndham Surabaya is conveniently located in the heart of central business district Surabaya. Located 15 kilometres from Juanda International Airport, nearby to all major business and government hubs also premier shopping mall and tourist destinations. The hotel features 292 elegantly appointed rooms and suites, boasting panoramic views of surrounding cityscapes. The spacious and elegant rooms are featuring contemporary design and facilities, setting the benchmarks for world-class hospitality in Surabaya. Comprising over 2,000 sqm of modern function space, the hotel features 9 function rooms for small to medium size meetings, incentives, exhibitions, conferences, and weddings. Bespoke, attentive service by a dedicated team of Meeting and Event specialist ensuring the success of every event. Dining at the hotel is a vibrant culinary experience with an exciting selection of 3 restaurants and bars. Whether you are looking for a casual setting or private dining for two, the hotel’s offerings cater for every discerning palate. Signature menus define each restaurant, featuring authentic dishes that include local East Javanese specialties, international classic & Chinese regional favorites. ... more   less 
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Also Known As:
Wyndham Surabaya Java

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