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“Great hotel”
Review of Wyndham Surabaya

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Wyndham Surabaya
Ranked #44 of 134 Hotels in Surabaya
Surabaya, Indonesia
Level 1 Contributor
4 reviews
4 hotel reviews
“Great hotel”
Reviewed November 13, 2013

We visited meritus surabaya hotel last week, our rooms was very good and clean, staff are friendly and helpful, they have shuttle to shopping mall and make me happy, food also delicious and alot of choices item. I will back to this hotel next month, good job all

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fendy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, December 6, 2013
Dear Andytrg45

Warmest greetings from Meritus Surabaya City Centre
Thank you very much for taking the time to post your review in Trip Advisor follow special "Great Hotel" and we are happy wing your recent stay with Meritus Surabaya City Centre to welcome you back on your next arrival,

Warmest Regards,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
milan
1 review
Reviewed November 9, 2013

All staff excellent, they have α̩̩̩̩̥ good service and warm welcome, always smile and make me feels like home, staff are friendly and helpful. Good location and room is large compere with others five stars hotel in surabaya. I will back to meritus if come back to surabaya. Recomended hotel

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alehandro3525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, November 13, 2013
Dear Alehandro

Warmest greetings from Meritus Surabaya City Centre
Thank you very much for taking the time to post your review in Trip Advisor follow special "recommended Hotel Surabaya City" and we are happy wing your recent stay with Meritus Surabaya City Centre to welcome you back on your next arrival,

Warmest Regards,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
Reviewed November 6, 2013

My second stay with Meritus surabaya better then my previous stay. The service more improved and excellent. Staff very nice and always smile and for me its a good experience. Breakfast been more variety but so far so good. My family happy stay with Meritus surabaya

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexa456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, November 8, 2013
Dear Alexa456

Thank you very much for taking the time to post your review in Trip Advisor follow special good improving and we are happy wing your recent stay with Meritus Surabaya City Centre. to welcome you back on your next arrival,

Sincerely,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
1 review
Reviewed November 6, 2013

Service from all staff very excellent they also provided shuttle to shopping mall, room also large and clean, located at central city surabaya, i love the chinese restaurant very taste .i will come back to this hotel once to surabaya

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank singapore3523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, November 8, 2013
Dear Singapore3523

Thank you very much for taking the time to post your review in Trip Advisor follow special non service for all guest, and we are happy wing your recent stay with Meritus Surabaya City Centre. to welcome you back on your next arrival,

Sincerely,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviewed November 4, 2013

well, I've been to this hotel about a year ago I guess. I loved the management, the staff and their hospitality! They made me feel like I'm home even though my actual home is Dubai. The rooms were clean and neat, they provided an excellent service and I did already recommend my family and friends to visit it, I believe they'll soon. If you wanna enjoy your stay in Surabaya then you all know where to go :D

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pi_Amira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, November 5, 2013
Dear PI, Amira

Thank you for sharing your experience about your recent stay at Meritus Surabaya City Centre,

We appreciate your comments about the hotel’s facilities and services and are looking forward to welcoming you back in the near future.

Best regards,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
1 review
Reviewed November 3, 2013

This is my second stay with meritus surabaya, they always have standards service, what the fantastic one is they always provided my preperence request, rate also value for money and room clean and tidy, good interior .one of my recommended hotel stay at surabaya city.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juwita323a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, November 5, 2013
Dear Juwita 323a

Thank you for sharing your experience about your recent stay at Meritus Surabaya City Centre,

We appreciate your comments about the hotel’s facilities and services and are looking forward to welcoming you back in the near future.

Best regards,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 3, 2013

i stay with my family. I love meritus because they have a greet service. Quick check in n out. Room very large and clean. Staff very helpful with my requested. Have shuttle to shopping mall. Restaurant also good but need more taste of foods Sure i will back to this hotel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mytaa12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian J, Front Office Manager at Wyndham Surabaya, responded to this review, November 5, 2013
Dear Mytaa12

Thank you for sharing your experience about your recent stay at Meritus Surabaya City Centre,

We appreciate your comments about the hotel’s facilities and services and are looking forward to welcoming you back in the near future.

Best regards,

Christian Hendry Jacob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Surabaya

Property: Wyndham Surabaya
Address: Jl. Basuki Rahmat 67-73, Surabaya 60271, Indonesia (Formerly Pullman Surabaya City Centre)
Phone Number:
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Surabaya
#22 Spa Hotel in Surabaya
#23 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Wyndham Surabaya 4.5*
Number of rooms: 292
Official Description (provided by the hotel):
Part of the globally recognised Wyndham Hotel Group, Wyndham Surabaya is an upscale hotel to grace the skyline of Indonesia’s second largest city. Wyndham Surabaya is conveniently located in the heart of central business district Surabaya. Located 15 kilometres from Juanda International Airport, nearby to all major business and government hubs also premier shopping mall and tourist destinations. The hotel features 292 elegantly appointed rooms and suites, boasting panoramic views of surrounding cityscapes. The spacious and elegant rooms are featuring contemporary design and facilities, setting the benchmarks for world-class hospitality in Surabaya. Comprising over 2,000 sqm of modern function space, the hotel features 9 function rooms for small to medium size meetings, incentives, exhibitions, conferences, and weddings. Bespoke, attentive service by a dedicated team of Meeting and Event specialist ensuring the success of every event. Dining at the hotel is a vibrant culinary experience with an exciting selection of 3 restaurants and bars. Whether you are looking for a casual setting or private dining for two, the hotel’s offerings cater for every discerning palate. Signature menus define each restaurant, featuring authentic dishes that include local East Javanese specialties, international classic & Chinese regional favorites. ... more   less 
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Also Known As:
Wyndham Surabaya Java

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