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“Wo;ud you like to sleep on the floor?”
Review of Hotel Kenongo

Hotel Kenongo
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Hotel Kenongo
Reviewed December 16, 2011

RUDE receptionist at Kenongo Hotel. We called them 2 days before because we need to be SURE that there will be a place in triple room when we will come in the middle of the night. The conversation lasted aboud 10 minutes and the receptionist woman assure us, that they have place. So we come to Surabaya and... when we come to the hotel he told us that they don't have triple room AT ALL, the price is higher and the third person could sleep at the floor! That was really rude, he wouldn't help us, give better price (cause we need 2 rooms in that circumstances). When i called the hotel manager, he told me that they have new receptionist, and now it's my problem that we don't have room. No "sorry" no propositions of solutions, NOTHING. And when i start to film, the receptionist suddenly 'forget" english. What a pitful service!!

Room Tip: the worst is the staff and manager- never say sorry!
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  • Stayed: November 2011, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Malgorzata G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (15)
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8 - 14 of 15 reviews

Reviewed 2 weeks ago via mobile
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Stayed: February 2018, traveled with friends
Thank Denny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2016 via mobile
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Stayed: December 2016, traveled as a couple
Thank Eva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2016
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  • Stayed: May 2016, traveled solo
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    • Cleanliness
    • Service
Thank Trotamundo562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Pijnacker, The Netherlands
62
Reviewed August 26, 2015 via mobile
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Stayed: August 2015, traveled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2015
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  • Stayed: January 2015, traveled solo
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    • Sleep Quality
    • Service
1  Thank tarepan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2014
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  • Stayed: October 2013, traveled with friends
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    • Location
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3  Thank ilfiyendri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kenongo

Address: Jln. Embong Kenongo 12, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Hotel Style:
Ranked #31 of 51 Specialty Lodging in Surabaya
Price Range: $14 - $17 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Kenongo 2*
Number of rooms: 99
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Also Known As:
Hotel Kenongo Surabaya, Java

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