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Prime Royal Hotel Surabaya
Ranked #85 of 130 Hotels in Surabaya
1 review
“Awesome...”
4 of 5 bubbles Reviewed June 4, 2012

Prime Royal Hotel is a wise choice if you search for reasonable price with a good value of amenities... Pool 24hour, complimentary mini bar, wifi & national newspaper... Very good restaurant with various meal that always changed everyday... Strategic location & supported by taxi services 24 hour...

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eko S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review, June 4, 2012
Dear Mr. Setyarno,

Thank You for staying with us during your trip to Surabaya and your review about Prime Royal Hotel. We prepared all the service and facilities for you to experience our indulgence of Prime Royal by our extra thought that makes the difference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
    25
    32
    19
    9
    1
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Any
English first
Singapore
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed May 17, 2012

I've booked the Prime Royal Hotel via their own booking site (www.primeroyal.com) at only SG$59.90 for a Deluxe room. If you have questions prior to booking, you can simply chat with their Customer Service rep online.

Stayed for 2 nights in May 2012. It's about 45 mins drive (or longer,depends on traffic) from the airport. It's located strategically, not far from Tunjungan Plaza. Great thing for my family and I are rooms are non-smoking rooms, minibar is free and free wifi! Just get the login details from the reception. I've no complains with the breakfast. An enough spread to fill your tummy before lunch ;)

It's a nice, cosy hotel with friendly staff. Value for money.

In-room massage (100mins) booked online was about SG$36. 1st experience was terrible cos the 2 therapists massaging my sis and I were talking to each other. We couldnt rest! Gave feedback to the reception and when we came back after our Bromo trip, we had an excellent massage!

Kudos to Ms Onka (hope I got the name rite) at the counter who was all smiles when we left for our Bromo trip. When we came back and saw us, she had our rooms ready w/o even requesting to see our booking printout, and immediately informed that she had given our feedback to the spa management :) '

Don't expect a room with a view though since it's on the busy streets of Surabaya :) Highly recommended!

Room Tip: If you have 4 pax and dun mind sharing 1 bathroom, get the family suite!
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumarni05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review, May 20, 2012
Dear Sumarni05,

Thank you for all your compliments and suggestive inputs are highly appreciated.
We will maintain and improve all services and facilities in hope that our entire guest will be satisfied as you are.
Again thank you for choosing Prime Royal Hotel and your generous review.
We are looking forward to serve you again when you are travelling to Surabaya.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 3, 2012

Overall stay was pleasant. good room product, free minibar which is a plus service, clean & modern room using recycle paper amenities concept in the bath. I had a room overlooking the small pool but the hotel is not for a smoker in the room cause you have to sign for a statement of smoking regulations in hotel. Free Wifi using passcode is available on request but reception could have explained all guest on arrival for the password instead. Breakfast was fairly tasted cause I had a late breakfast which almost at 10am and not all menu available anymore but variety reflects good inter-continental food for the hotel class. Taxi always available during my overnight stay and had a quick check in and check out experience. Would recommend this hotel if the location for east Surabaya is the concern. Forget to tell hotel that the standing lamp is not functioning since I arrived but i did not make use of it so it did not really matter cause room illumination overall was very good

Room Tip: The one overlooking the pool
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rudy_Haryadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review, May 9, 2012
Dear Mr Rudy,

It is a great pleasure to have you stayed with us.
All your compliments and suggestive inputs are highly appreciated.

Prime Royal Hotel is welcome for guest who is smoking and no-smoking, but our room is non- smoking room. However we provide smoking area at each floor.

Your satisfaction is indeed our priority, and we really look forward for having you stay with us again in a very short moment. Thank you very much and have a pleasant day....
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Jakarta, Indonesia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 7, 2012

very nice hotel. very friendly staff. located strategically in East Surabaya, not far from Tunjungan Plaza. free minibar every day (cant find in any other hotel). breakfast is standard. free wifi, but you need to ask for password and it changes every day so you need to ask for new password every day - it's quite troublesome actually and the password would be like GJA%^D. the taxi is not always standby in the hotel, so you need to tell receptionist first if you need taxi. but overall, good hotel.

Room Tip: ask for non-smoking room near the elevator
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ifoeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review, April 9, 2012
Good day Mr/Ms. Ifoeng. Thank You for staying with us during your trip to Surabaya and your review about Prime Royal Hotel. We’ll consider regarding our input to improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 5, 2012

Overall we had a pleasant experience staying here. It's a fairly new hotel in a very strategic location, walking distance to BG Junction and a rickshaw's ride away from Tunjungan Plaza, the biggest shopping mall in Surabaya. Outside the hotel one can walk down or like we did, get into a rickshaw (becak) and experience the various Surabayans culinary on offer. The staffs at the hotel are friendly and easily offered their smile and service was great. On the negative side, our room did not have much of a view, the bathroom floor flooded every time we took a shower and there was no hot water supply to the bathroom twice during our 5 day stay. My wife says she won't stay here again because of the above but I probably would given the excellent local buffet breakfast, service, location, free minibar, free Wi-Fi and room pricing.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jega_Diah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed March 3, 2012

My group has 4 person and we booked a family suite and only paid about s$30+per person. The suite was huge!! Very spacious and nicely decorated in a contemporary, chic way! The toilet was also huge with a long bath tub and seprate shower area! Everything looks very clean, big and nice. There were free wifi :) and the bed is very comfortable!

My friends went for a swim at level 1 of the hotel and the pool looks new and clean. While waiting for them, I sat by the pool in a nice rocking chair. Breakfast were packed nicely for us as we had to catch an early flight.

I strongly recommend this hotel which really spells value in a good way!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KaZsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review, April 17, 2012
Dear Mr/Ms. Kaz,

Warmest Greetings from Prime Royal Hotel !

First of all, I would like to extend our gratitude for choosing Prime Royal Hotel.

We prepared all the service and facilities for you to experience our indulgence of Prime Royal by our extra thought that makes the difference.
We will maintain and improve our services to ensure all our guests are as pleased as you are.
Thank you for your generous attention and we are looking forward to serving you again with our warmest welcome at Prime Royal Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
95 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed February 15, 2012

stayed here for 3 nites in Feb 2012. The hotel looks still new. Not a big hotel but nice and simple. the rooms are simple and modern decorated. free mini bar is given everyday (some chips and 2 drinks). Breakfast is also nice with a few local dishes. wifi is FREE. Spa is available and a small pool. lots of small shops near the hotel. walk 10min you will find a small mall (BG Juction Mall) there is a carrefour and some eateries. bluebird taxi is always on stand by outside the hotel that could take you anywhere on meter. Lastly, the services and friendliness of the staff is outstanding.
Tip:prepare for mosquito get some repellent.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aimantakkisah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrimeRoyalManagement, General Manager at Prime Royal Hotel Surabaya, responded to this review, April 18, 2012
Dear Aimantakkisah,

Thank you for choosing Prime Royal Hotel. We appreciate you taking the time to post such positive review. It’s always great to hear that you enjoyed our service and facilities during your stay with us.

Thank you for your review, and we look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prime Royal Hotel Surabaya

Property: Prime Royal Hotel Surabaya
Address: Jln. Kranggran 103-105, Surabaya 60251, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Prime Royal Hotel Surabaya 3*
Number of rooms: 69
Official Description (provided by the hotel):
The Prime Royal Hotel Surabaya has been established in 2011 with 72 rooms. As the MICE Industy growth in Surabaya, This property already has a cybernet meeting facilities on its meeting rooms. At present, The Prime Royal Hotel Surabaya has managed by the PrioRity Hotel Management, one of the subcompany of its Holding Company. ... more   less 
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Also Known As:
Prime Royal Hotel Surabaya Java

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