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Reviewed January 25, 2010

We choose service apartments as our preferred form of accommodation during both business and leisure because of the freedom and facilities provided by the compound.

That said, Graha Residen Surabaya is a lovely outfit, with a competition size swimming pool, diving pool, well equipped gym, cozy restaurants, and a mini mart where you can get almost anything. The rooms are well equipped with a gas stove, fridge (with freezer that works) and even a washing machine.

The location of the compound is convenient and safe in an upscale housing estate.

However, hotel staff at the Graha paint are different picture. They demonstrate a lack of trust and respect for their guest. During our check-in, we could not pay because Graha had a faulty visa machine. We agreed we would pay on the last day, as we would in any other hotels. Throughout our 6 days at Graha, we were continuously hounded by the management to make payment. They were rude and obnoxious. I was trailed to the gym by a service staff. My wife was rudely awaken at 4am by a call demanding that she made payment immediately. We were hounded whenever we walked by any management staff. All these was after we had agreed with the management on our day of check-in, that we would pay on the last day.

Graha has great infrastructure, but they really can improve on the courtesy of their management.

Date of stay: January 2010
  • Trip type: Traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank 9car8man
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2009

Graha Residen is a perfect mix of home and outdoor activities. The apartments are cozy and sprinkle a feeling of being at home backed by some very prompt, courteous and pleasant home keeping service. Swimming pool along with the Gym is the best place to relax there.

Date of stay: June 2008
  • Trip type: Traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank Dhiraj M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2019 via mobile
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Date of stay: November 2019
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
whizresidence, Manajer at Whiz Residence Darmo Harapan Surabaya, responded to this reviewResponded December 30, 2019

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Reviewed October 23, 2019 via mobile
Google Translation

Date of stay: July 2019
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
whizresidence, Manajer at Whiz Residence Darmo Harapan Surabaya, responded to this reviewResponded October 29, 2019

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Reviewed July 8, 2019 via mobile
Google Translation

Date of stay: July 2019
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
whizresidence, Manajer at Whiz Residence Darmo Harapan Surabaya, responded to this reviewResponded August 5, 2019

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