Overall the hotel is modern and comfortable to stay. The traffic to the hotel is crowded and often jammed. There are no special impression from me when stayed at this hotel. The services are mediocre. The hospitality of front office staffs were standards. The service got worse when I entered the restaurant for breakfast. Restaurant ushers seem hard to gave a smile to the guests. When guests leave the restaurant was no friendly greeting from the restaurant staffs, as we usually encounter in any other five-star hotels.
The hotel security was better, we must have a magnetic room key if we want to operate the elevator. Internet can be found in the room using LAN cable, but the speed was unstable. Rooms quite comfortable and clean. But unfortunately the hotel only provided mineral water with no coffee, tea sugar etc and water heaters.
Attractive facilities of this hotel (although I have not tried) is Citillities Skyclub & Bistro, located on the roof of the hotel, so guests can view from a height of Surabaya city.
- Official Description (provided by the hotel):
- Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more less
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- Also Known As:
- Java Paragon Hotel And Residences
- Java Paragon Hotel & Residences Surabaya