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“Comfortable room with low services”

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Java Paragon Hotel & Residences
Ranked #19 of 134 Hotels in Surabaya
Magelang, Indonesia
Level 6 Contributor
305 reviews
268 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
“Comfortable room with low services”
Reviewed November 6, 2010

Overall the hotel is modern and comfortable to stay. The traffic to the hotel is crowded and often jammed. There are no special impression from me when stayed at this hotel. The services are mediocre. The hospitality of front office staffs were standards. The service got worse when I entered the restaurant for breakfast. Restaurant ushers seem hard to gave a smile to the guests. When guests leave the restaurant was no friendly greeting from the restaurant staffs, as we usually encounter in any other five-star hotels.

The hotel security was better, we must have a magnetic room key if we want to operate the elevator. Internet can be found in the room using LAN cable, but the speed was unstable. Rooms quite comfortable and clean. But unfortunately the hotel only provided mineral water with no coffee, tea sugar etc and water heaters.

Attractive facilities of this hotel (although I have not tried) is Citillities Skyclub & Bistro, located on the roof of the hotel, so guests can view from a height of Surabaya city.

Stayed April 2010, traveled on business
Helpful?
Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bangkok
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 25, 2010

Good value overall but it's not 5 star - only two lifts for 20 floors, smallish rooms and the LAN and Wifi is slow and unreliable. Good gym, pool and food (great Chinese restaurant), nice rooftop bar. Need to book ahead (same as all Surabaya hotels, busy). Friendly staff and well run, I stay there a lot.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FreqtravellerBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
1 review
Reviewed July 29, 2010

This hotel has room with broken air cond. Since I checked in late at night, I just realized it at dawn. When checked out, I complaint however the staff just starring and smilling..... no apology or taking initiative to take any positive responsive action.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
160 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed May 4, 2010

Stayed here with a group of photographers after a 3-day trek of Mt Bromo and Kawah Ijen. This was a comfortable 4-star modern hotel. The condition was good and almost new - from the lobby to the room. I had a standard room which was spacious. The TV had about 60 channels ranging from local Indonesian channels to foreign channels such as English (BBC, CNN, CNBC etc), Chinese, Japanese, Korean, French, German and Hindu. The toilet and shower area was comfortable even if it did not have a bath tub. The staff was generally friendly and helpful. Breakfast was buffet-style and generous. The airport was about 45 minutes away by car (mainly because of traffic conditions in Surabaya). My only gripe was that there were only 2 lifts to the hotel rooms, which was pretty inadequate during peak hours.

In all, a comfortable respite after the rigours of trekking through the rural areas.

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack_CCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2009

I stayed for 3 days. Everything is perfect....Room design, security is great (You can only use lifts only if you have card-key with you)...Food is perfect..
One objection is the service at the restaurant during breakfast. The waitress never offered to fill in your glass with tea/coffee or take out the dirty plates...Really annoying...

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rakaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tangerang, Indonesia
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 9, 2009

I like the food, restaurant, for sure the 21th floor cafe is stunning.
Good hotel but unfortunately for its quite small room for executive superior room, especially the bathroom, its only has shower not bathtub.

I stayed at 20th Floor which is good view but I could hear the sound of tables, chairs moving from 21th when the workers prepare to close the restaurant between 10.30PM - 12.00AM. Its quite annoying from me and my wife, good & fast response for the complain.

Good free internet access, iPod Speaker available !

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dalimartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 21, 2009

It's a new hotel with the services I needed especially for the business traveler... The five star restaurant is also available with its great food, so you don't have to go outside the hotel.. The room was very convenient and I had a great sleep so far.. When the sky turns dark, we can enjoy the 'Citilites', the only rooftop bar in Surabaya.. Overall, It was 'a great value for money' hotel..

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Titov888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Java Paragon Hotel & Residences

Property: Java Paragon Hotel & Residences
Address: Jln. Mayjen Sungkono 101-103, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Surabaya
#14 Luxury Hotel in Surabaya
#14 Business Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
Official Description (provided by the hotel):
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya

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