While the room was very nice and the pool was beautiful, the security staff was unfriendly and unhelpful and the manager needs to learn how to treat the guests. We stayed for two nights and despite the nice facilities, the attitude of the manager and security guards left much to be desired. After a miscommunication regarding an extra bed and breakfast being included, after admitting and apologizing for the mistake, the manager refused to honor the inclusive breakfast and insisted that despite their mistake, each of the four occupants of the room had to pay. It would have been very easy for her to have granted four breakfasts at the buffet one day, in fact such a gesture would have cost the hotel nothing since there was an abundance of food at the buffet and few guests on that day.
The security guards treated our indonesian guests with scorn and contempt, yet were very polite to me, a westerner.
- Official Description (provided by the hotel):
- Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more less
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- Also Known As:
- Java Paragon Hotel And Residences
- Java Paragon Hotel & Residences Surabaya