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“Affordable Accommodation and Super Clean”

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Java Paragon Hotel & Residences
Ranked #7 of 139 Hotels in Surabaya
Reviewed September 2, 2011

Checked in in Aug 2011 and was wowed by the hotel cleanliness. The room was excellent, modern, clean. Food selection was ok, bit pricey. Swimming pool was nice, though windy. Sauna room was good. Highly recommended for weekend escape. Privacy is very good, you have to insert a card to access the guest floor.

  • Stayed: August 2011
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1  Thank Shirley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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446 - 452 of 709 reviews

Reviewed August 1, 2011

The hotel is close to the highway which connects Surabaya and its supporting towns, which is ideal for business travelers.
The design is modern contemporary, but just ordinary.
The room is compact and look like an bedroom of an apartment, which is not surprising since the hotel is converted from an apartment building years ago.
The level of service is just basic, without any effort from its staff to be memorable.
This is not a bad hotel though, but it would be much better if its staff could elevate their passion to work. Such a simple example, trash from our adjacent room is kept in front of the door during that weekend and nobody cares.

  • Stayed: July 2011, traveled as a couple
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2  Thank palisade78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2011

This hotel left me with somewhat mixed feelings. The hotel was kind of small.. like other people wrote the outside of the hotel looks run down, but the inside is quite okay. The breakfast buffet was large but can be crowded at times. Food quality was good. The rooftop bar/restaurant gives an excellent view of the city. It's a nice touch of the hotel to give you vouchers for a welcome drink.. gives you an easy way to get to know the hotel.
The route to the swimmingpool is a bit odd.. one has to go down via the carpark and then back up again. Never got to use the pool but saw it.
One thing shocked me however. At one time I was up on the roof in the late afternoon taking photo's of the view. The staff was kind of preparing the restaurant and bar for the evening. I noticed the guy behind the bar preparing juices to mix cocktails etc. He was squeezing oranges and pooring it into bottles. Then I saw him take a drink from the bottle! Of course I will never be able to tell for sure if this bottle was going to be used to make cocktails.. but it sure looked that way. Not very professional behaviour.

The hotel offers free internet.. but it's very very slow.

All together.. when I go back to Surabaya, I would probably stay at a different hotel. They are building a brand new Ciputra next door.. that would probably be my choice when it opens.

  • Stayed: June 2011, traveled as a couple
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2  Thank icepick80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2011

First time went to Surabaya on my sales trip... I was worried about the hotel condition after reading some negative points... To my surprise when i arrive at the hotel... It was not only beautiful... But i was warmly welcomed by the staffs and most importantly most of them speaks great English...
To my experience, I have nothing more to ask of this hotel.... From Facilities to Food and to Staffs... Everything was Fantastic!
The Environment... The Buffet... The Staffs from Front office to Club Floor to Housekeeping and even the Security was very helpful and courteous.... 3 nights for me wasn't enough to enjoy such treatment... Over all... I would say... Java Paragon is an Awesome Hotel in Surabaya...

It is well recommended for both Business & Pleasure!

Bravo to all the Staffs and Managements!


Regards
Ian Bryant Terrance
Nova Hotel
Kuala Lumpur, Malaysia

Stayed: January 2011, traveled on business
3  Thank IanBryantTerrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2011

The building needs a make-over from the outside. But once you step in, its value for money in this 4* hotel with an expat-manager always on site and very helpful to the needs of international travellers (contrary to most locally managed hotels). The rooms are contemporay designed with everything working well, even free internet-acess. The lounge on the 22nd floor is an excellent meeting point during the (complimentary) sunset drink - if you booked the exec-room (for 720.000 Rps through Kaha-Travel at the airport)

  • Stayed: February 2011, traveled on business
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2  Thank nasoowas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2011

I have stayed at the Java Paragon twice now. Once in May 2010 and Once in November 2009. I would recommend this hotel to business travelers or those who won't really be in the room much. The room while well fitted out is extremely small! There is enough room in the standard room for 1 person and their baggage, but I would warn couples and couples with a child that this hotel may be a bit too small for you.

The rooms were getting dirty and it was evident that poor maintenance was getting the better of this hotel. Even though it is only a couple of years old, chairs were wearing out, the taps and fittings were loose and leaking and the general level of cleanliness was poor. I ordered room service one night and after I had finished, placed the tray outside my door and informed reception. The tray stayed there for 2 days and became infested with ants. This hotel has an ant problem, so if you like to leave sweet snacks lying around, they will most likely be devoured by morning.

Apart from that, the hotel has free Wifi in the lobby (have to request a code at the bar), there is a DJ every night in the lobby bar and there is a well known Abalone Restaurant on the second floor (I think). The rooftop bar and restaurant is great and well worth the visit, even though this is probably one of the highest buildings in Surabaya, so there isn't really much to see except the city lights.

  • Stayed: May 2010, traveled solo
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Thank PSM27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2010

Being on business trip, there are 4 important key points to look for a hotel : location, price, food, sleep. Java Paragon has these 4 key points for business traveler in Surabaya. Very close to the freeway, useful if you got morning flight to catch. Reasonable pricing amidst other hotel (Shangri-la) opposite of Java Paragon. Good food on top floor & breakfast. Nice comfy bed. The room surprisingly quite large and very apartment looking. Furniture is a bit spartan, many underutilized space. Because this hotel is designed with apartment in mind, they only have 2 lift serving 20 floors, which is bad during morning rush hour. The lobby seating area is a bit out place and not enough seats.

  • Stayed: December 2010, traveled on business
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Thank h3nry_oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Java Paragon Hotel & Residences

Address: Jl. Mayjen Sungkono no. 101-103, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Surabaya
#7 Luxury Hotel in Surabaya
#14 Business Hotel in Surabaya
Price Range: $38 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Java Paragon Hotel & Residences 4*
Number of rooms: 209
Official Description (provided by the hotel):
Java Paragon Hotel & Residence is a 4 Stars Hotel with a Modern Minimalist design. Only a 20-minute drive from the Juanda International Airport and a 15-minutes drive from the Surabaya central business district. Free Wi-Fi High Speed internet access is available in all rooms, apartments, and public areas.All guest rooms and Apartment units in Java Paragon are well-equipped with a minibar, a hair dryer, and a flat screen TV. 24-hour room service and valet service is also available. Guests of the Java Paragon can exercise in its well-equipped fitness center, a swimming pool, sauna, and a tennis court for guest use.Guest can enjoy cocktails and snacks in The Lounge in Paragon Hotel. The Café Restaurant serves a blend of western and Asian favorites all day. The Executive Lounge is also accessible for those whose staying at Executive Floors and Suites Rooms. The Citilites Skyclub and Bistro with its magnificent city view serves gourmet dishes on the building rooftop terrace in 21st floor. ... more   less 
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Also Known As:
Java Paragon Hotel And Residences
Java Paragon Hotel & Residences Surabaya

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