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“Awesome hotel!”
Review of TS Suites Surabaya

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TS Suites Surabaya
Ranked #8 of 134 Hotels in Surabaya
Certificate of Excellence
Sydney, Australia
Level Contributor
97 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Awesome hotel!”
Reviewed October 23, 2013

I was in Surabaya again after 20 years, and from researching Tripadvisor I finally decided on using this hotel.

I must say that I am very happy that I stayed here.

Location simply can't be beat. Surabaya Town Square is downstairs where you can find plenty of restaurants and a cinema complex to keep you entertained. Another big mall is 200 metres away if you're inclined to visit.

The room itself is quite luxurious, with a massive bed and spacious showers/tubs. The minibar was included in the price, as is the breakfast.

The breakfast itself consisted of western choices like eggs and sausages (a bit ho-hum to be honest). However, the traditional Indonesian choices like pecel and Indonesian desserts like jenang mutiara and traditional drinks like beras kencur is definitely where you want to be.

The only negative I experienced was that the cafe staff weren't interested in refilling some of the breakfast stations, so if something runs out then that's it.

Room Tip: Ask for an east-facing room. The air-conditioning unit is on the weak side and if you get a west-fac...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Max M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2013

we stay at this hotel for Holiday 2 night stay, the staff is good, room is large , but 4 star hotel they don't have swimming pool, but over all good location, the breakfast also average and nothing special, hotel very noise due to closed to shopping mall.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed September 11, 2013

Ts Suites is my second home. Traveling to Surabaya quite often and this is the best place to stay. Number 1 is the Location. Surabaya Town Square is right below. Number 2 is the room. The size is big, like the modern design with the workstation desk and the bathtub in the middle of the room (corious?). As an entrepreneur this hotel is fully recommended. Salute to all staff who somehow can remember your name.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Growindo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, October 6, 2013
Dear Growindo,

warmest greetings from Hotel TS Suites Surabaya.

Thank you for your great review.
To be called your second home is a true pleasure.
It is our mission to make sure all our guests are as pleased as you are.
We are delightful that our services and facilities could suffice all your need during your stay with us. Yes, we always try to touch our guest by their heart, remembering your name is just one of our way to do so.

Thank you for staying with us, and we are looking forward to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 8, 2013 via mobile

TS is definitely one of most well deserved and valued in Surabaya for me. The room was spacious, quite clean, the location is great, the toiletries is excellent, and the best part is the bathtub which can be enjoyed while you watch tv. The price is worth the pay, and I can see some improvement during my ladt visit here. Only, if you love quiet place for a good rest, saturday night in mall view could be a disaster.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, October 6, 2013
Dear Gerry S,

Warmest greetings from Hotel TS Suites Surabaya.

We are more than grateful to know that you are pleased with our services and facilities during your stay. Our mission is to ensure our guests are endlessly indulged during their stay in Hotel TS Surabaya, as well as within the integrated Surabaya Town Square.

We understand that during weekend the mall-view side of the hotel is quite noisy due to the music event held down stair, and for this allow me to apologize for the inconvenience. We are still working on this matter, but in the mean time should you need quiet room, please just ask our staff to find some better room to suit your need.

Thank you for your most generous review about our hotel, and we greatly hope you would choose to stay with us again, next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salatiga, Indonesia
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 5, 2013

I have been stayed at TS Suites Surabaya for several time and improve a lot of things already. The breakfast menu is more varied and the rooms are beautiful and modern. But unfortunately, I have got an uncomfortable experience on this visit.

We arrived at the hotel around 13:15 and we are surprise that only one of the three rooms that we reserved is ready to be occupied, we really wanted our rooms to take a nap after a tiring journey and we have a meeting at the hotel at 15:00.

The reception who handled us is a man with a quite voice in an easy way offered us to wait in our friends room then he will deliver the other keys, Whatt???? we were surprised by a strange idea, since room is a private for us. He suppose to be trying to find us another room which was ready.

After a long wait, I got a room finally at 14.20, he just give the key away without saying sorry since we've waited long enough.

at the next day, i breakfast at the cafe and i had an unpleasant experience again. I asked to the waiter to find me butter since there is no butter on the table and he said that he will get butter for my breads soon. Until I had finished my breakfast i never get the butter, as well as salt and pepper.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RENEE PICASSO M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, September 9, 2013
Dear Renee Picasso M,

Warmest greetings from TS Suites Surabaya.

We would like to express our gratitude for your input toward TS Suites Surabaya. We understand that you had some uncomfortable experience during your stay, and for this please accept our deepest and sincere apology.

We always try to serve all our guest with our best intention and attitude. And I must say from reading your comment, the kind of service you got from our staff is not within our standard.

We already took immediate action to the staff’s services concern, to brief and retraining them accordingly. We ensure this kind of unpleasant experience does not happen again.
Once again please accept our apology, and thank you for choosing to stay with us at TS Suites Surabaya, and also for giving us such valuable input.
We are always looking for your next arrival, certainly with better service experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 5, 2013 via mobile

Stayed there for a night, got a good deal from agoda.
The hotel is just next to Surabaya Town Square, where you can find lots of coffee shops & restaurants. The night I stayed, they had live music which is quite loud, I was afraid it would go on forever but they stop at 11pm, gave me enough time to rest!

The room is spacious and the toilet is quite grand for standard room. Happy with that!

A bit disappointed with the breakfast, came down at 8.30 and they almost ran out of some of the selections, I asked for replenishment but had to wait for long time in the end I gave up and went to one of the cafe next door.

Location is pretty central, close to zoo and eateries. It took less than half an hour to travel to airport on off peak hour. Very happy with that too!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ngelencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

+ close to eatery: restaurant, pubs as in the same complex of Sutos (Surabaya Town Square),
+ Supermarket nearby (Foodmart)
+ Free minibar (only one can of coke, sprite, beer, 2 bottle waters, and kitkat candy bars)
+ comfi beds
+ spacious room and bathroom
+ free wifi but not so fast just okay

- A bit far from CBD (tunjungan area)
- Strange shower as it is rainshower unless you wash your hair otherwise a very difficult to wash your body without shower cap (I rarely use shower cap except at this hotel for morning shower)
- There was a concert starting around 10 30pm since our room was facing the mall so it's rather noisy. (Pick the room with city view I think it's quieter)
- No pool
- Slow elevators ( Should add one more elevator)
- Agreed with other reviewers about breakfast (lack of variety of menu selection)

Room Tip: Choose lower floor and city view
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NNESP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TS Suites Surabaya

Property: TS Suites Surabaya
Address: Jl. Hayam Wuruk no. 6, Surabaya 60242, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#2 Family Hotel in Surabaya
#2 Business Hotel in Surabaya
#4 Romantic Hotel in Surabaya
#7 Spa Hotel in Surabaya
#7 Luxury Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — TS Suites Surabaya 4*
Number of rooms: 126
Official Description (provided by the hotel):
TS Suites is the first hip hotel in Indonesia. It's a contemporary designed hotel for modern day nomad. Where guests are pampered with advanced amenities & out of the box concept of hospitality. Spacious room, premium bedding, invoking bathroom and unconventional working space, are part of what we offer. With facilities that presented in unconventional way, guests are constantly entertained and endlessly indulge in new experience. Discover the secrets & celebrate the difference behind the new style hotel experience. ... more   less 
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Also Known As:
Ts Hotel Surabaya
TS Suites Surabaya Java

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