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“Very good hotel”
Review of TS Suites Surabaya

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TS Suites Surabaya
Ranked #10 of 134 Hotels in Surabaya
Certificate of Excellence
Malang, Indonesia
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very good hotel”
Reviewed December 16, 2012

I'm only stay for 1 night. Overall is good. Staff were friendly, room was clean, view was good straight to plaza, breakfast were good. But some points must be attention for hotel management. Check in was not so well prepared. I must wait for 15 minutes for the room, explanation about gift voucher was little bit not clear enough, I have some problem with parking system, loud noises from the plaza even after 10 P.M. makes me little bit hard to rest.

I will recommend this hotel for the others who are looking for suites model hotel with a good price.

Room Tip: choose rooms that face to the plaza. It's nice to see peoples from above.
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YogaNugraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, January 7, 2013
Dear Yoga N,
Warmest greetings from Hotel TS Suites Surabaya.

Thank you for taking your time writing a review toward us.

Allow me to apologize for the inconvenience that you have during your stay with us. I will look toward the check in process, and make sure do some improvement on the process, the parking system and also our staff in-charge for those matters.

On the other side, we are glad that you are pleased with our room, friendly staffs, and breakfast. We always do our best to maintain our guest satisfaction. Please recommend TS Suites to your friends & relatives.
Thank you for choosing us, and we will improve our hotel even better for your next stay.
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525 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 15, 2012

nice room, great service, strategic location (next to the shopping mall and near toll road) and affordable. what's else do you want.
i always stayed there since the hotel was opened 3 years ago and so far they mantained high level of service. always enjoy my stay here

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kusnadi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, January 7, 2013
Dear Mr. Kusnadi S,
Warmest greetings from Hotel TS Suites Surabaya.

Thank you for most generous review toward our hotel.

It is a great pleasure to know that our guest always choose to stay with us since our opening. Your satisfaction is our main goal, and we know that to achieve this we must maintain & improve our level of service. Great to know that for three years staying with us you still enjoy your stay.

Thank you for choosing us again, and we are always eager to serve you for your next stay.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2012

I've been stay at TS Suites, its a nice room, comfortable room. This is my 1st stay here. I love the service, friendly staff. But, Not too many variety of meals for breakfast. But,overall I love this hotel. Thank you TS Suites

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dwinugraheni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, January 7, 2013
Dear Dwinugraheni,
Warmest greetings from Hotel TS Suites Surabaya.

Thank you for your review and compliment toward our rooms and staff on your first stay. We really appreciate your input regarding breakfast variety. I will forward this to our F&B Department and make sure we have improvement on this matter.

Thank you for staying with us, and we are looking forward to have you stay with us again, with a better & improved service.
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Brunei
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2012

Excellent hotel and location. We arrived at the hotel almost midnight. First impression of the hotel,it was really quiet and there was a male receptionist at the time. The check in was really efficient and fast as the hotel has prepared my details earlier. As we entered our room on the 5th floor, i was really shocked with excitement because, the room was perfect and fantastic! It was really nice to see a warm welcoming letter with my name written on it already with some chocolates. I didnt go to sleep right away cause i was really excited. The minibar is a complimentary from the hotel. The housekeeping will top up the minibar once they make up the room. The hotel smells good all the time. My room is a premium suite with a nice n big bathtub which i always enjoyed when using it. The hotel is located at townsquare sutos which is surrounded with cafes n restaurants, supermarket n other shops. It is also close to ciputra world mall. I have no complaints but i just hope that the hotel will maintain or even better,upgrade the standard and facilites. In the future, i would definitely stay in this hotel again. Well done!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dk_sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, January 7, 2013
Dear Dk_sam,
Warmest greetings from Hotel TS Suites Surabaya.

Thank you for such a great review. From your review we can understand how excited and pleased you are with our room, services & facilities. Knowing how you are satisfied with our hotel is always a great encouragement for us to serve our guests even better services.
We will do our best to maintain and improve the services, staffs and facilities, in hope that all our guests will be as pleased as you are.

Thank you for your review and for choosing to stay with us. We are always looking forward to have you stay with us again.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 8, 2012

I came and stayed in TS-Suites as a part of group from my company. Even it was a short stay, I really enjoyed my overnight here.
The room was very nice with modern and minimalis concept. And on weekend, you can enjoyed live music in Sutos (the mall conjunction with this hotel). It's very entertaining.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TriCondro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, December 16, 2012
Dear Mr. Tricondro
Greetings from Hotel TS Suites Surabaya.

It is a great pleasure to have you stayed with us.
Our main mission is to ensure our guests are endlessly indulged during their stay in Hotel TS Surabaya as well as within the adjacent Surabaya Town Square.
Thank you for choosing Hotel TS Suites Surabaya and also for your generous review.

We are looking forward to serve you again when you are travelling to Surabaya.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Craigieburn, Australia
Level 5 Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 8, 2012

Great little hotel. Likes: Free WiFi, friendly staff, located next to/ part of Town Square Plaza, Very modern look and feel, Free if limited bar fridge. Dislikes: Bath leaked, laundry a bit expensive, Noise from TS Plaza was excessive and went late into the night. Wouldn't accept Diners Club. A good value-for money hotel-will come back again.

Room Tip: Get a room away from/ not overlooking the TS Plaza unless you are a heavy sleeper
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rsock63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, December 16, 2012
Dear rsock63,
Warmest greetings from Hotel TS Suites Surabaya.

We would like to extend our gratitude for choosing TS Suites Surabaya.
We prepared all the service and facilities for you to experience our Endless Indulgence of TS Suites by our extra thought that makes the difference.

Your compliments and suggestive input towards TS Suites are highly appreciated.
We promise to serve you even better service for the next visit.

Thank you for your generous attention and we are looking forward to serving you again with our warmest welcome at TS Suites Surabaya.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 4, 2012

Ts Suites has a good location and located just at the sutos which has many restos and cafes that open until late night. Its room is modern looking, quite spacious and clean. They have a very responsive 24 hours in room service and the TS Cafe is a simple, small but serving a good food. Not too many variety of meals that is what needs to be improved. The TS Cafe staff, Christine, helped me with the tea complaint, instead of the water. Really appreciate it. Nice service.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert S, General Manager at TS Suites Surabaya, responded to this review, December 16, 2012
Dear Mr. Mario S,
Warmest greetings from Hotel TS Suites Surabaya.

We are grateful that you are pleased with our services and facilities.
Our main goal is your endless indulgence during your stay with us. From you review it appeared that we have achieve this. And you even remember our staff’s name, this is a very nice reward from our guest.

Thank you for choosing Hotel TS Suites Surabaya, and we are looking forward to serving you again on your next time to Surabaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TS Suites Surabaya

Property: TS Suites Surabaya
Address: Jl. Hayam Wuruk no. 6, Surabaya 60242, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#2 Family Hotel in Surabaya
#2 Business Hotel in Surabaya
#4 Romantic Hotel in Surabaya
#9 Luxury Hotel in Surabaya
#9 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — TS Suites Surabaya 4*
Number of rooms: 126
Official Description (provided by the hotel):
TS Suites is the first hip hotel in Indonesia. It's a contemporary designed hotel for modern day nomad. Where guests are pampered with advanced amenities & out of the box concept of hospitality. Spacious room, premium bedding, invoking bathroom and unconventional working space, are part of what we offer. With facilities that presented in unconventional way, guests are constantly entertained and endlessly indulge in new experience. Discover the secrets & celebrate the difference behind the new style hotel experience. ... more   less 
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Also Known As:
Ts Hotel Surabaya
TS Suites Surabaya Java

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