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Hotel Santika Pandegiling Surabaya
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Reviews (245)
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All reviewsnice hotelhousekeeping staff did a good jobtraditional foodbusiness tripwelcoming drinktraditional markettunjungan plazaeasy accesslong staystar hotelbreakfast buffet iscomfort roomhouse keepingfitness centerfront officeevery morningnon smoking room
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93 - 98 of 245 reviews
Reviewed June 1, 2013

stayed here for three nights in April 2013 and was really impressed with the hotel. Very nice room and bathroom. Breakfast was very good and service was excellent. Rate was great as well. I will stay here next time I go to Surabaya.

  • Stayed: April 2013, traveled on business
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Thank james h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

Stayed for about 5 days. A bit disappointed in the beginning. We booked early for a non smoking room and we got a smoke smell room with leaking toilet. The staff were friendly enough and promised us to move to other room at the next day without any hassle. Its an old hotel and need some renovation and they are doing it, so we got an apology notes for the sound. Its a pure business hotel with a nice location. For that price it meet its standard but not more. I see a lot of loud government officials along my traditional breakfast. The menu is quite ok and the people was helpful. I am sorry to say that I expect a swimming pool as I am a regular swimmer, especially for that price per night.

  • Stayed: April 2013, traveled on business
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1  Thank MNova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

We stayed in this hotel for 2 nights. The hotel is very comfortable and looks very stylish. The room was very nice: great bed, nice bathroom, all the amenities you expect. The staff are very attentive and amazingly fast :) .. literally 2 minutes after calling, room service is at your door.
Breakfast is good, very diverse.
We were very pleasantly surprised by the attention they gave to the fact that we were on our honeymoon: see picture :)

One small point of attention: almost all staffmembers could do with a basic english-course. Just to avoid confusion ..

  • Stayed: April 2013, traveled as a couple
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Thank Lihat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

Stay for 2 nights and the hotel is a bit old but well maintained. Wedang jahe upon arrival is a nice touch and it is rare for a 3 star hotel to provide welcome drink.

The service from check in until our departure is excellent and the staff are helpful. Breakfast is great choices with special Indonesian cuisine corner. Having a chance to try the massage on the 10 floor and it was quite refreshing.

We recommend this hotel and definitely will be back.

  • Stayed: April 2013, traveled as a couple
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Thank Dashari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Stayed here for 2 nights on Feb 2013 for a business trip.

Room size was not very spacious, but still okay. Slippers were provided. LCD tv with several international channel was available. Internet connection with LAN cable worked fine. Air conditioning took some time to get cool.

My room had twin beds and they were very small.

The bathroom was unsatisfactory as it was small, the hot water took forever, the shower created a complete wet mess, spilling water on to the floor, and I had to get really close to the wall for the water to reach me.
Major improvement needed for the bathroom!

Bath towel and hand towel were provided and replaced every day.

Strong wind was heard from the window (9th floor). I checked and found the window to be locked, but strong whirring sound still could be heard and some wind penetrated in, as the curtains swayed a little. Could do some more improvement here.

Breakfast was just okay, standard selection of Indonesian and Continental menu. The majority of guests seemed to be business people, so by 9am some menu were finished already.

  • Stayed: February 2013, traveled on business
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1  Thank indarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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