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“Great value and service”

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The Sunan Hotel Solo
Ranked #1 of 60 Hotels in Solo
Certificate of Excellence
Solo, Indonesia
1 review
“Great value and service”
4 of 5 bubbles Reviewed February 24, 2014

This is our experience at the sunan hotel solo. We choose this hotel because theres so many good reviews. We held event for two days (last january 2014). First day the event was so clear n smooth. The banquet team always stand by. Especially for banquet captain, mr suroto n mr dayat, always help my management. If we need something, they always gave the best, as soon as possible. Second day, we had internet trouble. Mr chotib, manager of edp really helped us. Our client from Kontan n BRI were satisfied. They told me, they felt so satisfied about the hotel service. They stayed for 4 nights. Thanks to ms dina for giving my guests special early check in. We recommend this hotel for your bussiness trip. Great choice!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripodteam106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this review, March 10, 2014
Dear tripodteam106,

Warmest greeting from The Sunan Hotel Solo,

We appreciate you so much for taking the time to sharing your experience with us. Kindly accept our sincere gratitude for sharing spending your most valuable times at The Sunan Hotel.

We absolutely feel happy hearing your positive comment about our services and thank you very much for your recommendation to other travelers. Please feel free to contact us at 0271 731312 or email us at ecommerce@thesunanhotelsolo.com if you need accommodation or hold other events

We would be very happy if you have time to visit us again. We looking forward to welcoming you back and give better services.

With our best regards
Arif Mardiyanto
Ecommerce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Spanish first
  • Any
English first
Yogyakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 14, 2014

I stayed 2 nights at the Sunan Hotel. As an avid swimmer, I choose hotels by swimming pools - and the Sunan Hotel's pool is great - 50 meters, and very clean water. No silly lagoon style or crowded, small pond. For those who want to do their laps - this is the best pool in Solo (and better than Yogya hotel pools, too).
I also found the service at the hotel excellent. Very friendly and helpful staff. Also, great cappuccino!
My only suggestion - good bedside reading lights please. Not everyone wants to watch TV.
pool fiend

Room Tip: room on pool side has nice view - and you can check out how busy the pool is before going down
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this review, March 10, 2014
Dear Ms. JL

Warmest greeting from The Sunan Hotel Solo,

Thank you for choosing to stay at The Sunan Hotel Solo and for taking the time to provide us with your positive feedback.

I am extremely pleased to see you enjoyed your overall stay with us. Thank you for mentioning our great product such as cappuccino as well as our services. We also give high appreciation toward your suggestion concerning our lighting at the room. We would fix it in order to increase guest satisfaction.

Please feel free to email to ecommerce@thesunanhotelsolo.com if you need accommodation. I am very happy to welcoming you back to The Sunan Hotel Solo some time in the near future.

With our best regards

Arif Mardiyanto
Ecommerce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed January 27, 2014

Great hospitality... friendly staff n quick response... clean big room n lovely bathroom, especially the tile of the bathroom not slippery.. pool comfort for adult n kids... good meal.. very comfort for long stay.. looking transportation was easy..

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndraWibowo, Executive Assistant Manager Sales & Marketing at The Sunan Hotel Solo, responded to this review, February 3, 2014
Dear Mr. Dave S

Warmest greeting from The Sunan Hotel Solo,

Thank you very much for staying at our hotel and your positive comment. Its our pleasure to serving you as the part of our commitment to deliver excellent services to our guest.

We would like to honor your experience as well as give appreciation since you loved every aspect of the hotel services and facilities. It would be our motivation to enhance our hospitality, to deliver the best meal, room cleanliness and other aspects too.

Please don't be hesitate to contact us at 0271 731312 or email to ecommerce@thesunanhotelsolo.com if you need accommodation in the future. Our staff would be happy to welcome and serve you better.

With our best regards,

Indra Wibowo
Executive Assistant Manager & Sales Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

We were staying in this hotel on 29 December 2013.

We got the room in the new building which was very nice and new, though I can see here and there, the residue of cements in the bathroom as the renovation were done in a hurry.

The breakfast buffet was good, with a lot of variety.

The rain shower was not functioning, the water spread everywhere..need regular check and fix
I love the coffee, but too bad, the hotel was too stingy..we have guests coming to our suite, and I couldn't get extra coffee bags, they limited only 2 bags a day.

But I would still choose this hotel again if I ever visit Solo next time.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachloving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndraWibowo, Executive Assistant Manager Sales & Marketing at The Sunan Hotel Solo, responded to this review, February 3, 2014
Dear Mr/Ms beachloving

Warmest greeting from The Sunan Hotel Solo,

First, thank you very much for taking time to write review about our hotel. We highly appreciated it, and we would noted it as our input to enhance hotel services and performances.

Second, we would like to apologize for some issue which perhaps make you little upset. Start from now on, we currently doing better regular check up to make sure our room well prepared for every guest.

Talking about the food, we recommended you to try Imperial Taste, our modern oriental restaurant where you could enjoy wide variety of Chinese culinary. Whilst, you should try Infinitea Tea Lounge to enjoy the only twinning tea offered in town.

Its our pleasure that you still having plan to stay with us again. Our staff obviously would be very happy to welcome and serve you better in the future.

With our best regards

Indra Wibowo
Executive Assistant Manager & Sales Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yogyakarta, Indonesia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

Stayed in this hotel for two nights and I'm very satisfied. Service was excellent with free roundtrip train-station transfer and those generous smiles from the staffs. Room is nice but a little outdated and cleanliness could be better with its 4-star status. Also not so great in its soundproofing. The bathroom is lovely, though. Quite spacious with decent amenities also bathtub and shower with good water pressure. Free in-room wi-fi is good on my laptop but won't connect on my phone/tablet. Decided to order room service from Narendra restaurant downstairs on the first day of our stay and it's not bad at all (with surprisingly affordable price).
Breakfast buffet is a top notch. Various selection from pastries, salad bar, even sweet porridge and 'gorengan', tasted good and they keep refilling here and there so there's no such thing as 'run out of food'. Swimming pool was huge but it feels 'not so private' since some people turned out to be outside guests (not staying at the hotel) so it's quite crowded when we tried the pool there.
Location is good. 10 minutes from Purwosari train station and about 15 minutes to city center (Jl. Slamet Riyadi). We got a good price from both Livingsocial voucher and Agoda so it's an excellent value. Always love old-school hotel like this so will definitely be back next time we visit Solo :)

Room Tip: High floor and pool view room!
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank versicle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arif M, Ecommerce at The Sunan Hotel Solo, responded to this review, March 20, 2014
Dear Ms.Versicle

Warmest greeting from The Sunan Hotel,

Thank you very much for taking time to sharing your experience while staying at The Sunan Hotel Solo.

We give our highest gratitude since you choose us for your Lebaran holiday. At the moment, we tried to warm Lebaran day with religious atmosphere as represent on the mosque decoration at the lobby. We appreciate your positive feedback about our services such as our breakfast menu, great room and swimming pool and others.

Further, we also really glad that you feel satisfy with our hospitality and our friendly staff. We looking forward welcoming you back at The Sunan, and serve you better in the future.

With our best regards,

Arif Mardiyanto
Ecommerce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 16, 2014

I think The Sunan Hotel Solo is one of the best hotel in Solo with very good service, very fast response especially for medical event and also for the food has a good taste. Breakfast has so many choice from traditional and international menu. So just keep be a good hotel that give best service, it is very important for the customers.. Bravo...

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NisYasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndraWibowo, Executive Assistant Manager Sales & Marketing at The Sunan Hotel Solo, responded to this review, February 3, 2014
Dear Ms. NisYasmin

Warmest greeting from The Sunan Hotel Solo,

Thank you very much for your positive appreciation toward our hotel. Thats would be great support for us to continue giving the best services to our guest.

We would be very happy if you repeat this great experience while staying at The Sunan Hotel. So that, you could enjoy other hotel services such Imperial Taste modern oriental cuisine and Infinitea Tea Lounge.

Overall, hearing your satisfaction concerning our performance is our happiness too. Therefore, we would be very happy to welcome you back and give better services in the future.

With our best regards

Indra Wibowo
Executive Assistant Manager & Sales Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solo, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

This month, We had our Seminar at The Sunan Hotel Solo. My seminar run smoothly, No one complaint. I think it because the Banquet Team of the hotel. They really serviceable, so attentive and very helpful. I really Thankful to Mr. ASEP, Mr. Eko, Mr. Slamet and all Banquet Team who handled my event professionally. It's all beyond my expectation. Everyone in Banquet team was very skillful and deft. Overall Mr. Asep and his staffs were very fantastic. Thankyou for making my Seminar event become great and full of satisfaction. I would definitely recommend this Hotel for your event both of private event or business event. Mr. Asep and all Banquet team, Thankyou so much for great experience.

  • Stayed January 2014, traveled on business
    • Value
    • Service
Helpful?
2 Thank Ratih D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IndraWibowo, Executive Assistant Manager Sales & Marketing at The Sunan Hotel Solo, responded to this review, February 5, 2014
Dear Ms. Ratih,

Warmest greeting from The Sunan Hotel Solo

First, we would give our appreciation for your positive feedback about our hotel especially our banquet team.

Further, we would like to give our gratitude for handling your event. Our priority is guest satisfaction, so that we would try our best to deliver excellent service to make sure every event run smoothly without complaint.

If you have seminar or other event, please contact us at 0271 713312 or email to ecommerce@thesunanhotelsolo.com we gladly manage it better.

Finally, thank you for your recommendation for the best venue for meeting and seminar in Solo. Its our pleasure to welcoming and serving you again.

With our best regards,

Indra Wibowo
Executive Assistant Manager & Sales Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sunan Hotel Solo

Property: The Sunan Hotel Solo
Address: Jl. Ahmad Yani 40, Solo 57143, Indonesia
Location: Indonesia > Java > Central Java > Solo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 60 Hotels in Solo
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Sunan Hotel Solo 4*
Number of rooms: 128
Official Description (provided by the hotel):
THE SUNAN HOTEL SOLO is The Only Hotel in Solo with World Conference Experiences. A four star hotel accommodation in Solo. Enjoy comfort with the international standard facilities for business & pleasure travelers. ... more   less 
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