Among all the club or executive floors of premium hotel I have visited for the past few year, the is probably the most unacceptable 'Business Floor', as it read out on the the life button, level 7.
There are only two very incapable young female staff working there, and all flight reconfirmation, room change, tour assistance have to have me personally call to the department concern as their job is just to take care of the food on this so called executive floor. During my past three nights there, the crumb on the glass top remained uncleaned, the fingers prints were all over even before I lay my cup on it. The GM, who walked pass the Business Floor, checking on his phone, instead of greeting the guests who have paid the 'premium' for the little comfort and attention. Clearly. the GM have also never took a look at the glass table top as he walked pass the floor to his apartment.
Food- pineapple juice, at room temperature. No milk for coffee, on staff on attendence. Cakes were dried and ants and flies. Informed the front office about the showerhead leakage and no one come and fix it. The toilet amenities , shower gel and body scrub gel was not replenished when the room is clean.
The shuttle service for all the incoming flights to Solo, but air asia. I had to patiently to explain in my not so good Bahasa to incluse Air Asia flight schedule for shuttle services and I got my shuttle, which was the same time departing for the airport to pick up a passenger from Silk Air.
Hope the Accor management will get to send the GM for training in order to produce a better service Novotel
- Official Description (provided by the hotel):
- The Novotel Solo is a 4 star hotel conveniently located in the heart of Solo. Ideal for both business trips and holidays, our 142 rooms are both spacious and contemporary. The hotel features a business centre, meeting rooms and a ballroom, perfect for any function. Guests can also take advantage of our outdoor pool and fitness centre, enjoy a meal in our restaurant, or relax in the bar. Close to shopping centres, traditional markets and tourist attractions, the hotel enjoys a very central location. ... more less
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- Also Known As:
- Novotel Solo Hotel Solo
- Solo Novotel